2/10 – Ungenügend
Susanna
Mit der Familie gereist
16. Aug. 2024
Verbesserungswürdig: Ausstattung
My reservarion if Expedia was nor accepted. I had a standard room wirh breakfast, reservation paid already. At arrival I got a cheapet economy room and haf to pay again for the breakfast. The reception lady tried to be polite and friendly but indeed she is very annoying, speaks a lot more as acceptable. I couldn't stop her long speech abot smoking although I trief to interrupt her, told 3 times I don't smoke, but she was like a robot and was informing she is obliged to tell that ignoring i' not smoking. I don't care about the law, I require a bit more human thinking and reaction. Ok the other hand she was not able to correct anything about the mistake with the reservation. She was again like a robot, saying, her system tells that I have an economy room and she can't change it. So I have to complain with expedia, because she was not able to offer any solution.
Susanna
Aufenthalt von 1 Nacht im August 2024