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Homewood Suites by Hilton Ottawa Downtown

4.0 star property

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Photo gallery for Homewood Suites by Hilton Ottawa Downtown

Lobby
Lobby
Exterior
Indoor pool
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
361 Queen Street, Ottawa, ON, K1R 0C7
  • Parliament Hill
    ‪19 min walk‬
  • University of Ottawa
    ‪2 min drive‬
  • Byward Market Square
    ‪2 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪19 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Studio Suite, 1 King Bed

  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Studio Suite, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Suite, 1 Bedroom, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Studio Suite, 1 King Bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Exterior

Suite, 1 Bedroom

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Studio Suite, 1 King Bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

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Exterior

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4.5 out of 5, Wonderful, (2578)
The price is CHF 195
for 1 room
includes taxes & fees
14 Apr - 15 Apr
Lord Elgin Hotel

About this property

Homewood Suites by Hilton Ottawa Downtown

Hotel with free breakfast, near Byward Market Square
An indoor pool, a restaurant and a 24-hour fitness centre are available at this hotel. Free buffet breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Weekly housekeeping is available.
Homewood Suites by Hilton Ottawa Downtown offers 171 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation is furnished with queen sofa beds. Tempur-Pedic beds feature down duvets. 50-inch flat-screen televisions come with premium cable channels. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Homewood Suites by Hilton Ottawa Downtown. During your stay, you're just a quick walk from Library and Archives Canada. You'll find features such as free WiFi in public areas and a free manager's reception, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy local cuisine while dining at Tulip Restaurant & Bar
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a 24-hour business centre, 4 meeting rooms and conference space
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 1-minute drive from Parliament Hill and a few minutes from Rogers Centre Ottawa
  • Cats and dogs welcome for a fee
Homewood Suites by Hilton Ottawa Downtown offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Public spaces have free WiFi.

A 24-hour business centre and 4 meeting rooms are available. Event space at this hotel measures 4715 square feet (438 square metres) and includes conference space. The business-friendly Homewood Suites by Hilton Ottawa Downtown also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Ottawa hotel.

Guests are served a free buffet breakfast daily. The hotel hosts a free manager's reception on selected days.
Tulip Restaurant & Bar – This restaurant specialises in local cuisine and only serves dinner.
Late-night fare is available from room service (during limited hours).

Languages

English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (CAD 28.25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Tulip Restaurant & Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 4,715 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Queen sofa bed
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Late-night room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 70 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CAD 28.25 per night (in/out privileges)
  • Pet fee: CAD 70 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Ottawa Downtown Aparthotel
Homewood Suites Hilton Ottawa Downtown
wood Suites Hilton Ottawa
Homewood Suites by Hilton Ottawa Downtown Hotel
Homewood Suites by Hilton Ottawa Downtown Ottawa
Homewood Suites by Hilton Ottawa Downtown Hotel Ottawa

Homewood Suites by Hilton Ottawa Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 834 out of 1277 reviews
Rating 8 - Good. 287 out of 1277 reviews
Rating 6 - Okay. 84 out of 1277 reviews
Rating 4 - Poor. 42 out of 1277 reviews
Rating 2 - Terrible. 30 out of 1277 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom fan did not work and the hot water was inconsistent is my only negative feedback. We needed a cleaning and the staff responded very effectively and were always very friendly.
Stayed 1 night in Dec 2024

4/10 Poor

wai kit

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
no hot water shower . we are in room 1101. we stayed 2 nights. That was nightmare. Can you imagine winter showering with 35c-36c temperture water😖😖😖?Cold Cold Cold. Never come back a hotel without hot water for shower
Stayed 1 night in Dec 2024

6/10 Okay

Emma

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property is clean and staff are friendly and breakfast is good but with limited time frame. However, we requested for room cleaning for the 2nd day, the receptionist mentioned will send somebody upstairs to clean the room, but when we are back nobody cleaned the room. We called again at the evening time same day for exchange the bedsheet , and bring two towls, the receptionist agreed, but nobody brought anything for us. I never had this experiences in any hotel so far.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alex

Stayed 2 nights in Dec 2024

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great place for families.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maasoomeh

Liked: Cleanliness, staff & service, property conditions & facilities
Love Hilton hotels
Stayed 1 night in Dec 2024

10/10 Excellent

Susan

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay for about a week, the rooms are nice and spacious, staff is respectful. A huge shoutout to the front desk staff who took care of me while I was there.
Stayed 5 nights in Dec 2024

2/10 Terrible

Andrew

Stayed 1 night in Dec 2024

10/10 Excellent

ANDREW

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jeremie’s Customer Service 5Star Plus
Nothing to say except the gentleman at the check in was extremely amazing.
Stayed 1 night in Dec 2024

4/10 Poor

Andrew

Stayed 1 night in Dec 2024

10/10 Excellent

Yichen

Stayed 1 night in Nov 2024

8/10 Good

Cheryl

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Very clean and wonderful pool
Stayed 2 nights in Dec 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very friendly staff. Spacious units and very clean.
Stayed 2 nights in Dec 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Homewood hotel. Our room was spacious and quiet, and the bed was comfortable. Also enjoyed the heated indoor pool. Would stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Chris, Newmarkert

Stayed 1 night in Nov 2024

10/10 Excellent

ANDREW

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The best concierge in the business
The stay was all around class. The gentleman that checked me in, Jeremie, should be working high class 5+Stars. My only true issue was being late for the company meeting because the shower took about 20mins running for the water to warm up. Other than that, I’d definitely stay again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very clean and a pleasure to swim in.
Stayed 3 nights in Dec 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Stayed 1 night in Nov 2024

10/10 Excellent

A

Stayed 1 night in Nov 2024

6/10 Okay

Yuexin

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was lovely with a great location. The shower wasn’t great though. The water was chilly and the shampoo and conditioner were empty. Great room experience, poor bathroom.
Stayed 1 night in Nov 2024