4/10 – Schlecht
Jeffrey M.
7. Juni 2024
Verbesserungswürdig: Sauberkeit
Had to sleep in car !
We arrived and entered our apartment. There was a strong smell of RAID bug spray and water was leaking on floor by sink and dishwasher.
Contacted Bachcare and the said it did not smell according to property manager. The smell was so bad that even with the door open I could not sleep as it gave me a headache and sore throat. That night I had to sleep in our car.
The next day property manager came over and saw leak and smelt odour. We were moved to unit beside ours which had no smell or water leak. I was surprised with Bachcare unit and the response I received.
Good Morning Shawn,
Thank you for your paitence well we look into this further for you. After careful consideration and investigation we have come to the decision that we will not be able to provide a refund of one nights stay.
We understand from your explanation that the smell of Raid was overwhelming and caused headaches and also made it hard to sleep at the property.
From the notes on the booking our team moved you to a new property as promply as they were able. As mentioned we are not able to refund the night however we do want to provide something by way of a goodwill gesture so with that in mind we have decieded to refund the cleaning fee of $81 as well as our booking fee of $45.
Jeffrey M.
Aufenthalt von 3 Nächten im Mai 2024