2/10 – Ungenügend
Deandrea D.
21. Aug. 2024
Verbesserungswürdig: Sauberkeit
FELT LIKE A SCAM ... IF I COULD GIVE NEGATIVE STARS...
This was the worst experience I have had to date. We booked this place to celebrate a milestone birthday of my loved one. RUN do not walk from this property or others by this company. Below is an overview of our NIGHTMARE:
BOOKING:
1. At booking, they attempted to charge the FULL amount of the rental even though the terms list out the payment term. My bank declined it as fraud.
2. Host sent numerous messages requesting what felt like unnecessary additional information and attempting to have us sign additional documents, including an agreement that stated that we would not dispute the charges. We declined but sent them the selfie they requested. At this point, we had already fully paid so we moved forward with the rental.
ARRIVAL:
1. THE PROPERTY IS IN A STATE OF DECLINE, DOES NOT LOOK LIKE THE PHOTOS, AND NOT SAFE FOR RENTING!
The home smelled moldly, had VISIBLE MOLD and MILDEW throughout the property, BROKEN FURNITURE, RUSTED equipment, MOLDY and VISIBLY DIRTY POOL, and SOILED FURNITURE.
We immediately called both the host and VRBO and did not even move our luggage from the car. Several members of my family have severe mold allergies; and with the overall health concerns of the the property beyond cleanliness and wear and tear, we left shortly after arriving. We requested our refund so they could re-rent to someone else. The host became uncommunicative to both us and VRBO. We filled official complaints & are pending. AVOID!!!!
Deandrea D.
Aufenthalt von 3 Nächten im August 2024