8/10 – Gut
Lauren A.
17. Feb. 2025
Gut: Sauberkeit
Great house, Great location, Issue with Pool Heating
The house was beautiful and in a great location in Palm Desert. Great privacy and lots of space for our 7 family members to enjoy time together. Everyone loved their bedrooms that had their own individual TVs. My only issue was the pool heating, which was a big deal since a major draw of the house was the pool. I requested the pool to be heated before my stay (which was an added cost), and was disappointed to discover that it wasn't heated when I arrived. There was a number of back-and-forths with the property management company, including an attempt to remote-start the heater, which didn't work. Finally after 3 days into the 6-night trip, they found a pool vendor to come out and kick-start the pool heat. Only having the pool usable for half the stay was pretty disappointing for family members who were expecting to enjoy daily swims (most of my family flew in from freezing cold climates for this vacation). Again - the house was great. But because of the issue with the pool being heated, I have to take away 1-star.
Lauren A.
Aufenthalt von 6 Nächten im Februar 2025