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JW Marriott Desert Springs Resort & Spa

4.5 star property

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Photo gallery for JW Marriott Desert Springs Resort & Spa

1 bedroom, premium bedding, pillow-top beds, in-room safe
5 outdoor pools, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
View from property
Lobby
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Breakfast available

Explore the area

Map
74-855 Country Club Drive, Palm Desert, CA, 92260
  • Desert Willow Golf Resort
    ‪5 min walk‬
  • El Paseo Shopping District
    ‪5 min drive‬
  • Acrisure Arena
    ‪5 min drive‬
  • Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪33 min drive‬

Room options

View all photos for Executive Suite, 1 Bedroom, Pool View

Executive Suite, 1 Bedroom, Pool View | Living area | 50-inch LED TV with cable channels, Smart TV, Netflix

Executive Suite, 1 Bedroom, Pool View

  • Resort view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

  • Resort view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • Resort view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 1 Bedroom, Non Smoking, Balcony

Signature Suite, 1 Bedroom, Non Smoking, Balcony | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature Suite, 1 Bedroom, Non Smoking, Balcony

  • Lake view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • Resort view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Balcony (Mobility/Hearing Access, Roll-in Shwr)

  • Resort view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Balcony

  • Resort view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony

  • Resort view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed, Non Smoking (Balcony, View)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature Room, 1 King Bed, Non Smoking (Balcony, View)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature Room, 1 King Bed with Sofa bed, Non Smoking

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom, Pool View

Presidential Suite, 1 Bedroom, Pool View | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Presidential Suite, 1 Bedroom, Pool View

  • 111 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony

  • Resort view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Balcony

  • Resort view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Vice Presidential Suite, 1 Bedroom

1 bedroom, premium bedding, pillow-top beds, in-room safe

Vice Presidential Suite, 1 Bedroom

  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View (Balcony)

Suite, 1 Bedroom, Pool View (Balcony) | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom, Pool View (Balcony)

  • 164 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

50-inch LED TV with cable channels, Smart TV, Netflix

Junior Suite, 1 Bedroom, Non Smoking

  • Resort view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed

  • Lake view
  • 47 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony (Hearing Accessible)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature Room, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking (Hearing Accessible)

50-inch LED TV with cable channels, Smart TV, Netflix

Junior Suite, 1 Bedroom, Non Smoking (Hearing Accessible)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Balcony (Hearing Accessible)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

JW Marriott Desert Springs Resort & Spa

Lakefront resort with 8 restaurants and 5 outdoor pools
Along with 8 restaurants, this smoke-free resort has 5 outdoor pools and a full-service spa. WiFi in public areas is free. Additionally, a golf course, 2 bars/lounges and a fitness centre are on-site. Housekeeping is available on request.
JW Marriott Desert Springs Resort & Spa offers 884 accommodations, which are accessible via exterior corridors and feature iPod docking stations and a safe. Rooms open to balconies. Pillowtop beds feature premium bedding. 50-inch LED televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers.

This Palm Desert resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis. Renovation of all guestrooms was completed in November 2021.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 13 outdoor tennis courts and complimentary bicycles. 5 outdoor swimming pools are on site along with a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Desert Springs has 47 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at JW Marriott Desert Springs Resort & Spa. During your stay, you're just a quick walk from Palm and Valley Golf Courses at Desert Springs. Features include free WiFi in public areas, plus 5 outdoor pools and 8 restaurants.
  • Free Wi-Fi in some public areas
  • Enjoy American cuisine with pool views at Rockwood Grill, one of the property's 8 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the 5 outdoor pools
  • Indulge with aromatherapy, hot stone massages or body treatments at Spa Desert Springs
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a golf course, 13 outdoor tennis courts and a gym
  • Guests have great things to say about the pool and the helpful staff
  • Just a 5-minute drive from San Jacinto Mountains and a few minutes from El Paseo Shopping District
  • Dogs welcome for a fee
As a guest of JW Marriott Desert Springs Resort & Spa, you'll find a full-service spa, a golf course, and 5 outdoor swimming pools. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 41 meeting rooms, and coworking spaces. Event space at this resort measures 25000 square feet (2323 square metres) and includes a conference centre. A fitness centre, spa services, and a terrace are also featured at the luxury JW Marriott Desert Springs Resort & Spa. For a fee, parking is available. A complete renovation of JW Marriott Desert Springs Resort & Spa was completed in November 2021.

This 4.5-star Palm Desert resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:30 AM.
Rockwood Grill – Overlooking the pool, this restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Reservations are required.
Mikado – This theme restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Blue Star Lounge – This bar specialises in American cuisine and only serves light fare. Open selected days.
Aquifer65 and Sushi Bar – Overlooking the pool, this sushi bar specialises in Japanese cuisine and only serves light fare. Open daily.
Oasis Pool Bar & Grille – This poolside restaurant specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered valet parking on site (USD 45 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: USD 38 per person
  • 2 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Aquifer65 and Sushi Bar
  • Blue Star Lounge
  • Mikado
  • Oasis Pool Bar & Grille
  • Rockwood Grill

Things to do

  • 13 outdoor tennis courts
  • 36-hole golf course
  • 5 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Boat tours
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Mini golf
  • Pilates classes
  • Pro golf shop
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Fenced pool
  • Grocery/convenience store
  • Mini golf
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 41 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (25,000 square foot of space)
  • Coworking space

Outdoors

  • Dock
  • Firepit
  • Garden
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 47 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (81 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (97 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Smooth flooring in room
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels
  • IPod dock
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Faxes
  • Fitness centre access
  • Fitness/yoga classes
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 38 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Desert Springs Marriott
JW Marriott Desert Resort
JW Marriott Desert Springs
JW Marriott Desert Springs Resort
JW Marriott Resort Desert Springs
JW Marriott Springs
JW Marriott Springs Resort
Marriott Desert Resort
Marriott Desert Springs
Marriott Desert Springs Resort
Desert Springs Jw Marriott Hotel Palm Desert
Desert Springs Jw Marriott Resort And Spa
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs
Jw Marriott Palm Desert
Palm Desert Marriott
Desert Springs Jw Marriott Hotel Palm Desert
Marriott Palm Desert
JW Marriott Desert Springs Resort Spa

JW Marriott Desert Springs Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 654 out of 1007 reviews
Rating 8 - Good. 166 out of 1007 reviews
Rating 6 - Okay. 84 out of 1007 reviews
Rating 4 - Poor. 46 out of 1007 reviews
Rating 2 - Terrible. 57 out of 1007 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karina

Stayed 2 nights in Jan 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Long weekend stay.

I didnt get the room I booked. I booked a rok. With a partial view of the pool and didnt get that. The toilet paper in the room was of low quality for a luxury hotel. Victor the server at the Rockwood restaurant was top notch. Toilet seat is too high for anyone under 6 feet. One can barely touch the ground. Service was excellent.
Stayed 3 nights in Jan 2025

2/10 Terrible

marisela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place but we got here and the system was down and the only reason we came was for the boat ride. We understand things happen but they should have sent out an email to let us know we waited so long to finally get in to your room. But I must say extremely great service the staff was amazing.
Stayed 1 night in Jan 2025

2/10 Terrible

Weiwen

Stayed 1 night in Dec 2024

10/10 Excellent

Michael, Vancouver

Stayed 3 nights in Jan 2025

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Donita

Stayed 7 nights in Dec 2024

8/10 Good

Nastaran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact that they just let anyone come to the property and use the pool area. Also, my room overlooked the lobby, which made it very hard to sleep at night due to the noise.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms. A bit of music while at the pool but expected. Convenient location to palm desert and the entire valley. Yes, a bit expensive but the cost for maintaining gorgeous grounds.
Stayed 5 nights in Dec 2024

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

nafiseh

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

8/10 Good

Marcus

Stayed 1 night in Jan 2025

8/10 Good

Fangjishi

Stayed 1 night in Nov 2024

6/10 Okay

Ashley

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful lobby and hotel grounds. Rooms are updated but still seem a little rundown for some reason. Not awful, but not what I normally expect from a JW property. The pool area really needs a refresh as well. Feels more like a theme park hotel than a luxury property. If you’re looking for a family friendly stay - this fits the bill. Lots of dining options to please everyone, thoughtful family friendly touches, and the boats are a fun feature. If you’re looking for a chill weekend in PS I would stay elsewhere.
Stayed 2 nights in Dec 2024

8/10 Good

John

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
The physical layout with the large atrium/lobby was very unique and appealing. Also the pool scene was large and accommodating. It was a nice overall layout that provided a good walkable experience. The dining options were good w/ 3 choices for dinner but really only 1 (not including Starbucks) for breakfast. The rooms were average and could use some updating. The shower/toilet enclosure was clunky and not very functional especially concerning the shower door as water leaked underneath the door consistently. Also the in room safe didn’t work
Stayed 2 nights in Dec 2024

10/10 Excellent

Honggu

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Various activities like Tennis, Golf, Swimming pool, boat riding
Stayed 3 nights in Dec 2024

10/10 Excellent

Gor

Stayed 3 nights in Nov 2024

10/10 Excellent

Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Dona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost I highly recommend this hotel. The grounds, staff, room accommodation are excellent! Our first time visiting and we had a fantastic time. Played 18 hole golf & the course was in great conditions, definitely worth it. If I had to say any constructive criticism it would be these minor issues: arcade/game room had about 1/4 of the games not working; and room service is pretty pricey.
Stayed 3 nights in Dec 2024

6/10 Okay

Benjamin, Burr Ridge

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It’s a fun property, though for the price we expected more. It was very loud the first night (until midnight), and we were there with three kids. The food and drinks were good but expensive. Parking was very crowded. Overall a good place to go just know what you’re getting yourself into.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lidya

Stayed 2 nights in Dec 2024

10/10 Excellent

Bridget

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a huge hotel! Beautiful property, tons to do with kids, and they really made things special for the holidays. Yhank you!
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service

Good for families of young kids, golfers, & tennis

Pros: Property and grounds are lovely. Sunrises and sunsets can be seen from the pool view rooms. Staff were nice. It wasn’t packed so we had plenty of pool chair access. Cons: In our room (4253) the shower leaked out of the bathroom into the entryway. Every time. The bathroom and closet doors were squeaky enough to wake up my kids. The bathroom has frosted glass doors next to the tub that open up right next to the bed. So if someone needs to use the bathroom in the night, the light from the bathroom also lights up the bedroom area. Also, the sound carries well from the bathroom. So if you’re hoping for a little privacy (audibly) on the toilet, forget about it. This is a HUGE place which is good and bad. Lots of walking is fine. If you’re at the pool and forgot something in your room, you’re gonna be awhile. The elevators down go to the upper floor/s of all the areas. So if you’re on floor 6 at one end of the hotel you’ll be zigzagging to get there every time. The $45 daily resort fee isn’t worth it. The food is very expensive and not very good. We left the hotel to eat for every meal except lunch at the pool once and Starbucks in the mornings. Summary: If you have a young family and want to keep it simple and not have to go anywhere, this is a good place for you. Lots of families and lots of kid stuff and restaurants on site. Also good for tennis players and golfers. If neither of these are you, I recommend you stay elsewhere.
Stayed 5 nights in Dec 2024