It looks much newer and larger in the pictures. I was informed 2 days before arrival there would be an additional charge to Heat the Pool (saw no mention of this when I booked, was told it was in the rental agreement). We arrived at 3:00 ready for the Pool and Jacuzzi that were NOT heated. Called to complain and were told the maintenance man would be out within the hour. He showed after 7:00pm. The outside Patio chairs were in poor
condition, one broke on one of the ladies, leaving only 4 for our party of 5. We could not figure out how to turn the bath water off and the shower on in the guest bath, so we all (5) had to shower in one bathroom until maintenance arrived, he also had a little trouble figuring it out. You may want to let people know that you have to lift a part of the Bathtub spout to reroute the water. We ended up going to the Casino and came home very late but were happy to see the Jacuzzi and Pool were heated. Apparently we were not quite enough for the neighbors, who verbally attacked us. Hurling insults that were disturbing and shouting profanity at the top of there lungs. They said they we're calling the Police and we were getting thrown out of here. We calmly apologized multiple times, but our apologies fell on deaf ears. One of our ladies was so upset she ran in the house crying.
The rest of us dried of and went inside. The Police were not called and we were not thrown out. We were informed the next day that the neighbors filed a complaint against us. I told the lady I spoke with how we were verbally attacked and had no intentions of going outside that evening, in fact, we cooked and ate inside, and stayed inside all night, afraid of any further confrontations with those neighbors (all men by the way, we think there were 3) . Palm Springs has turned into a bad reminder of the Movie "Footloose". God forbid you should play Music or be able to talk and laugh at a normal tone of voice, on the Weekend no less! The neighbors are scary, threatening, and beyond rude and obnoxious. We were 5 women in our late 50's, hardly raising Hell, none of us have ever been spoken to with so much hate and anger. You need to warn other vacationers of how crazy they can get. No more vacation rentals in Palm Springs for us, worst experience ever. WE NEED A VACATION FROM OUR VACATION!
P.S. I am disputing the Pool Heating charge.