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Sheraton Palo Alto Hotel

3.5 star property

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Photo gallery for Sheraton Palo Alto Hotel

Premium bedding, down duvets, pillow-top beds, in-room safe
Lobby
Outdoor pool, open 6 AM to 10:00 PM, pool umbrellas, pool loungers
Premium bedding, down duvets, pillow-top beds, in-room safe
Traditional Room, 2 Double Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Parking available

Explore the area

Map
625 El Camino Real, Palo Alto, CA, 94301
  • Stanford Shopping Center
    ‪6 min walk‬
  • Stanford University
    ‪4 min drive‬
  • Stanford University Medical Center
    ‪5 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪37 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, Kitchenette (1 Sofa bed)

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio, 1 King Bed, Non Smoking, Kitchenette (1 Sofa bed)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, Kitchenette

Studio, 1 King Bed, Non Smoking, Kitchenette | Premium bedding, down duvets, pillow-top beds, in-room safe

Studio, 1 King Bed, Non Smoking, Kitchenette

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (1 Sofa bed)

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 1 King Bed, Non Smoking (1 Sofa bed)

  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Non Smoking

  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking (1 King, Sofa bed, Living/Sitting area)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Non Smoking (1 King, Sofa bed, Living/Sitting area)

  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Traditional Room, 2 Double Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

The Westin Palo Alto

  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, (922)
The price is CHF 393
for 1 room
includes taxes & fees
22 May - 23 May
The Westin Palo Alto

About this property

Sheraton Palo Alto Hotel

Suburban hotel with 24-hour fitness centre and 24-hour business centre
This smoke-free hotel features an outdoor pool, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
Sheraton Palo Alto Hotel offers 346 accommodations with a safe and complimentary bottles of water. Pillowtop beds feature down duvets and premium bedding. 50-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This Palo Alto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sheraton Palo Alto Hotel. During your stay, you're just a quick walk from Stanford University Arboretum. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Enjoy local cuisine and pool views while dining at Poolside Grill
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • 6 minutes by foot from Stanford Shopping Center and a 4-minute drive from Stanford University
  • Pets welcome free of charge (restrictions apply)
Sheraton Palo Alto Hotel offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 14 meeting rooms are available. Event space at this hotel measures 5405 square feet (502 square metres) and includes conference space. A vending machine, gift shops/newsstands, and a garden are also featured at the business-friendly Sheraton Palo Alto Hotel. For a fee, parking is available.

This 3.5-star Palo Alto hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:00 AM to 11:00 AM.
Poolside Grill – This poolside restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 23 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Poolside Grill

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 14 meeting rooms
  • 24-hour business centre
  • 5,405 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Thin carpet in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Weight limit: 80 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 23 per person
  • Self-parking fee: USD 20.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Pool access available from 6 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Palo Alto
Palo Alto Hotel
Palo Alto Sheraton
Palo Alto Sheraton Hotel
Sheraton Hotel Palo Alto
Sheraton Palo Alto
Sheraton Palo Alto Hotel
Sheraton Palo Alto Hotel Hotel
Sheraton Palo Alto Hotel Palo Alto
Sheraton Palo Alto Hotel Hotel Palo Alto

Sheraton Palo Alto Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 579 out of 1001 reviews
Rating 8 - Good. 232 out of 1001 reviews
Rating 6 - Okay. 96 out of 1001 reviews
Rating 4 - Poor. 49 out of 1001 reviews
Rating 2 - Terrible. 45 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Stayed 1 night in Jan 2025

4/10 Poor

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful just not next to the elevator

Stayed because it was very close to Stanford hospital. I checked in late got settled in my bed to find the loudest noise ever that went off constantly. When I called the front desk they informed me it was the elevator and that was it. When checking out I informed the manager that the room should not be occupied and after letting her listen to several videos she gave me 50% off my room and was very apologetic. Other then the elevator the hotel was wonder, very clean, comfortable bed and close to the hospital.
Stayed 1 night in Jan 2025

10/10 Excellent

Terri

Liked: Cleanliness, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Jan 2025

10/10 Excellent

MaryEllen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Yvonne

Business traveller
The hostess who checked me in when I arrived was amazing!!!
Stayed 1 night in Jan 2025

6/10 Okay

Kelly

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Under construction at the time of our stay. Poor lighting in parking lot. Staff gives poor directions and not so friendly.
Stayed 2 nights in Jan 2025

10/10 Excellent

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Jan 2025

2/10 Terrible

Difan

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
very noisy at sunday night, young people talking in hallway, come by late, banging doors. hard to sleep before 1am
Stayed 1 night in Jan 2025

10/10 Excellent

Alfreda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stanford Medical Center The price was a little high, but this is Palo Alto Ca.
Stayed 1 night in Jan 2025

10/10 Excellent

Qi

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

PING

Stayed 1 night in Jan 2025

8/10 Good

Loretta

Liked: Cleanliness, staff & service
Elevator not working and pool was being worked on. Price was the same as if everything was working and up to speed.
Stayed 1 night in Dec 2024

4/10 Poor

Sofia

Renovation on site..??? Never mentioned while booking - very disappointing
Stayed 1 night in Jan 2025

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Property is a Construction Zone right now

Property undergoing major construction - not informed in advance. Front entrance, lobby and hallways are in shambles. The tile around the pool is removed. Elevators out of order, ice machine on our floor out of order, construction started @ 10 AM New Year’s Day. We were there for a local late night NYE party and morning quiet respite. Could not comfortably sleep in. Room was clean and as expected. Employee @ front desk took forever to check us in, very polite and chatty - but his colleague checked in 4 guests while he assisted us. Unsolicited he was repeatedly disparaging of Union members - not knowing anything about us. Not cool. Not a pleasant stay for a Bonvoy Elite member with hundreds of nights on Marriott properties - first critical review ever left - very disappointed.
Stayed 1 night in Dec 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room comfort

We stayed for one night. Our room was clean and the bed was very comfortable. We would stay there again.
Stayed 1 night in Dec 2024

2/10 Terrible

Joshua

Liked: Cleanliness, room comfort
Disliked: Staff & service

Can’t trust the staff

Had a microwave sent to the room while we were out to dinner on our first night and returned to find medication and clothing was stolen. An incident and police report were filed and the hotel did what they could to rectify the situation but since we were staying at the hospital that week we didn’t feel as if our belongings were secured. Front desk staff was friendly and helpful and accommodating after I had surgery but the security of our room is such an issue that we probably will not be returning which is a shame because it’s centrally located to the hospital and a clean property
Stayed 5 nights in Dec 2024

8/10 Good

Stephanie

Stayed 2 nights in Dec 2024

8/10 Good

Lu

Stayed 1 night in Dec 2024

8/10 Good

Lu

Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Fantastic. Was under some refurbishment but priced accordingly.
Stayed 1 night in Dec 2024