The condo was great, but our week long stay was needlessly frustrating. We chose this beautiful property for the pool. It’s awesome. Unfortunately, the pool was closed when we arrived Saturday afternoon and stayed closed for our whole week, minus a couple of hours the last afternoon. The host was initially quite apologetic, updated us as to when we could expect the pool to reopen: first we were hoping for Tuesday morning, then we were told definitely on Wednesday it would reopen. Turns out - it didn’t reopen until Friday afternoon around 2:30 - giving us just a few hours.
Again, we understand this is just a disappointing situation all around & sometimes things take longer to be fixed than anyone would like. Some things are beyond owners’ control. But, what they can control is how they deal with the situation. In our case, the owner first offered to rent us bicycles for a day during the repairs, which was nice but we declined - our kids are too young to be really bike safe. Then she messaged that she would be applying a discount to our stay, which we felt to be appropriate given we chose and paid for the condo with the pool… but we got the condo without the pool. Even though it was not something the owner could control in terms of speed of repair - it still definitely is a major amenity of this condominium complex and as the title of the listing shows - a major reason why folks book this place. Things got a little contentious when we asked for details of the discount we were told would be applied. We were given none, told that she was waiting to see what other owners were doing, and told it was just an unfortunate situation she couldn’t control.
To be clear - we weren’t looking to back out of paying our obligation or screw a small business out of income. At all. We planned to pay the amount we did on our vacation. The issue is purely in that we paid for the place with the pool & got the place without the pool - she offered a discount in light of that, then went against her offer. That would leave any guest with a bad taste in their mouth.
So, just be careful with your money in terms of protections on this one. You’ll get burned if a major amenity is down.