27. Sep. 2019 von DIP
Thank you for staying at our hotel and sharing your feedback with us, it will allow us to improve our service and overall experience. We take pride of the quality of service of our staff, you pointed out areas of improvement that I am personally working on in order to offer a flawless service in each of the areas of the hotel. Because of this, I apologize for the inconvenience you had in your stay and assure you that this isolated situation will be corrected. I invite you to visit us again the next time you are visiting and see the improvements we continuously work with our staff.