2/10 – Ungenügend
Alan M.
13. Okt. 2024
Verbesserungswürdig: Sauberkeit
Non-responsive host
This property is being given a multiple terrible review, as the reserved stay did not happen. Upon arrival at the address, the gate was locked and we could not access the property. We sent multiple email requests of the host prior to our vacation; but did not receive an access code. The only email response from the host was his name (Pierre) saying “I’ll be here”.
Without access to the property we had to cancel the reservation and find a hotel for the night with the help of our taxi driver. The next morning, we had to find another accommodation for the duration of our vacation. I called Vrbo for assistance and the rep verified a non-responsive host.The Vrbo rep said a full refund will be issued for my cancelled reservation and that this property will be taken off the Vrbo list.
Has it has been taken off? Why is this review included on the Vrbo site?
Alan M.
Aufenthalt von 6 Nächten im September 2024