6/10 Okay
Andrea
13 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
While the building itself is beautiful, I was shocked that the level of service at such a hotel was so poor and even more so that despite being a luxury hotel already charging exorbitant amounts, they still feel the need to nickel-and-dime their guests. Though some staff were lovely, most were unable to do their jobs properly in combination with being rude. For example, I was consistently ignored by their concierge with no response for days (think 4 days for one email) on time-sensitive issues, having then to call them directly and incur more than $80 in international phone charges before my trip. In another example, I experienced an exceptionally unprofessional and rude service when simply trying to get a coffee at Bar Vendome downstairs. Even more dishearteningly, when I relayed these issues (and the charges I was forced to incur due to the hotel's lack of professionalism) to management, nothing was done - the fact that I am literally paying the price for their mistakes (and to treat me poorly), in addition of course to the thousands of dollars a night for the room, is inherently wrong. If you want to feel valued and respected as a guest, I would look elsewhere.
Andrea
Stayed 4 nights in Jan 2025
