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Grand Mercure Puka Park Resort

4.0 star property

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Breakfast, lunch, dinner served; al fresco dining
Point of interest
Property amenity
Point of interest
Chalet, 1 King Bed (Rimu) | In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • Gym
  • Housekeeping
  • Air conditioning

Explore the area

Map
42 Mount Avenue, Pauanui Beach, Pauanui, 3546
  • Pauanui Beach
    ‪11 min walk‬
  • Pauanui Tairua Trail
    ‪6 min drive‬
  • Tairua Beach
    ‪26 min drive‬
  • Whitianga (WTZ-Whitianga Aerodrome)
    ‪64 min drive‬

Room options

View all photos for Chalet, 1 Queen Bed (Kauri)

Chalet, 1 Queen Bed (Kauri) | In-room safe, desk, iron/ironing board, free cots/infant beds

Chalet, 1 Queen Bed (Kauri)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Tawa Treehut)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed (Tawa Treehut)

  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Chalet, 1 King Bed (Rimu)

Chalet, 1 King Bed (Rimu) | In-room safe, desk, iron/ironing board, free cots/infant beds

Chalet, 1 King Bed (Rimu)

  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds, Connecting Rooms | In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room, Multiple Beds, Connecting Rooms

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

Grand Mercure Puka Park Resort

Hotel with free valet parking, near Pauanui Beach
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Housekeeping is available on request.
Grand Mercure Puka Park Resort offers 48 accommodations with DVD players and a safe. Rooms open to balconies. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 20-inch LCD televisions come with satellite channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Grand Mercure Puka Park Resort, you'll be within walking distance of Pauanui Beach. Enjoy features like free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Just a 2-minute drive from Pauanui Beach and 6 minutes from Pauanui Tairua Trail
As a guest of Grand Mercure Puka Park Resort, you'll find an outdoor pool, an outdoor tennis court, Access to hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Grand Mercure Puka Park Resort. Self parking and valet parking are free.

This 4-star Pauanui hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 8:00 AM to 10:30 AM.
Miha Restaurant – This restaurant serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 10:30 AM for a fee: NZD 35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Miha Restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch LCD TV with satellite channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 1 per cent for credit card payments
The front desk is open daily from 7:30 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately NZD 35 per person
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Grand Mercure Puka
Grand Mercure Puka Park
Grand Mercure Puka Park Pauanui
Grand Mercure Puka Park Resort
Grand Mercure Puka Park Resort Pauanui
Grand Puka Park Resort
Mercure Puka Park
Mercure Puka Park Resort
Puka Park Resort
Puka Resort
Grand Mercure Puka Park Hotel Pauanui
Grand Mercure Puka Park Resort Pauanui, New Zealand
Grand Mercure Puka Park Resort Pauanui New Zealand
Mercure Puka Park Pauanui
Grand Mercure Puka Park Resort Hotel
Grand Mercure Puka Park Resort Pauanui
Grand Mercure Puka Park Resort Hotel Pauanui

Grand Mercure Puka Park Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 243 out of 380 reviews
Rating 8 - Good. 98 out of 380 reviews
Rating 6 - Okay. 28 out of 380 reviews
Rating 4 - Poor. 11 out of 380 reviews
Rating 2 - Terrible. 0 out of 380 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A mixed bag
The visit was a real mixed bag. Good - Room comfort overall is good. Most of the staff are friendly/trying their best. The location in the forest is great, nice to have a gym and pool etc. It could be romantic, but is a little bit of a walk to the beach/up a steep hill. Bad - The property and grounds need a lot of maintenance. Some of the access is very steep. Dinner was ok, breakfast is poor/disorganised. Overall it doesn't feel very 4* service. The staff do try, but either the place is under funded or not well managed.
Stayed 3 nights in Dec 2024

8/10 Good

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really lovely and spacious. Big comfy bed, very nice bathroom with heated floor, great balcony, big fridge and they even had plates/bowls/cutlery. The outdoor pool was nice and had a sauna and a hot tub (although the hot tub wasn't very warm). Good little gym, great tennis court and free mountain bikes! They also had free laundry which was amazing. The breakfast was ok, fairly standard buffet with fresh and tinned fruit, yogurts, cereals, sliced bread, pastries, cheese, meat and some hot food in heated trays (scrambled eggs, sausages, bacon, baked beans). We didn't eat any other meals there as found some better looking restaurants nearby. The staff were very friendly and helpful.
Stayed 2 nights in Dec 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service
Felt very safe and cared for
Stayed 1 night in Dec 2024

6/10 Okay

Richard, Golden Valley

Travelled with partner
Liked: Cleanliness, amenities
I feel like this place was pretty special a few years ago. The resort is built on the side of a huge hill, and, i'm guessing, used to be serviced by staff that would run you up in a golf cart, etc. - They seem understaffed, now, and you're kinda on your own for everything. If you're a hiker, and under 30, this might work for you. Otherwise, get ready to climb. - I'm not exaggerating. The cottage itself was cute, and nestled in the ferns, but, everything seems a little worn and dated.
Stayed 1 night in Nov 2024

10/10 Excellent

Gabriel

Stayed 2 nights in Nov 2024

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special stay
The grounds of the property are beautiful and we enjoyed using the amenities like the tennis court, pool and hot tub. It was also very nice that they would lend items like shovels for use at hot water beach free of charge. I enjoyed the stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable clean room set in a beautiful wooded location on a hillside. Lots of birdsong to sit and listen to on the attached deck. Very nice beach within walking distance. on-site restaurant has wonderful setting and ambience, food is good but not great. Pauanui is a little too quiet for my taste... only one road in and out, and only 2 restaurants open in the evening (other than the property), but I wouldn't ding the hotel for that.
Stayed 2 nights in Nov 2024

10/10 Excellent

Judith

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Cristian, Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Specially the Staff. Emile was a very good person, even he speaks Spanish. Really great
Stayed 1 night in Oct 2024

10/10 Excellent

Christine

Travelled with partner
It’s a little bit of paradise in the bush but only minutes to the beach. The only thing that lets it down is the food, definitely not 5 star food, we were there for 3 nights and our original intention was to have dinner there for all 3 nights, but my dinner was very basic and definitely not a lot of it, was very disappointed, we went out for dinner the remaining 2 nights, plus breakfast again is basic food that you make at home every day!
Stayed 3 nights in Oct 2024

10/10 Excellent

Shirley

Stayed 2 nights in Aug 2024

10/10 Excellent

Kevin, Broadbeach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding is the only to describe this property . The treetops rooms are all up the steep driveway however staff are only to happy to transfer all guests with the golf cart. The meals in Miah restaurant are international standard
Stayed 1 night in Aug 2024

8/10 Good

Irene

Travelled with family
Liked: Property conditions & facilities
Good for fit and able people
Beautiful area, nice scenery, quiet. The hotel and rooms are lovely and well made but the rooms are up a one-way hill making access to them quite inconvenient. If you have babies or small children, this makes things difficult and less enjoyable. Wouldn't recommend coming to Pauanui in Winter, mostly because there are very few options for food.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful place to stay with great service. I would definitely stay here again.
Stayed 1 night in Jun 2024

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were wonderful and staff was very welcoming, friendly, and helpful. We would definitely stay again when visiting New Zealand.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karen

Stayed 1 night in Apr 2024

10/10 Excellent

corinne

Stayed 3 nights in Mar 2024

8/10 Good

Rosemary

Stayed 2 nights in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

ANUJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels review
Amazingly, every hotel we stayed at so far has been really wonderful and excellent in hospitality, cleanliness, professional service and staff!
Stayed 1 night in Feb 2024

10/10 Excellent

Paolo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to the beach. Rooms are awesome cabanas nestled into the woods. Really awesome nature around us. Only thing is its an uphill climb to all rooms.They do offer golf cart lifts on request to the rooms and let you take your car upto the to unload luggage. Rooms are spacious and very comfortable with balconies. Restaurant is good could be much better with a little organization. Overall we had a great stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short
Had a great one night stay. Wish we could have stayed longer.
Stayed 1 night in Jan 2024

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a stunning property. Peaceful, natural, and impeccable staff and service. Located near a beautiful beach, a rewarding hike, and in a very relaxed town. Lovely pool, sauna, and cedar hot tub as well. We loved our stay and will recommend it without reservation!
Stayed 2 nights in Jan 2024