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Hotel Santa Cruz Huatulco

3.0 star property

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Photo gallery for Hotel Santa Cruz Huatulco

Front of property – evening/night
Interior
Property entrance
Double Room, 2 Double Beds | In-room safe, desk, laptop workspace, free WiFi
International cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Breakfast available
  • 24/7 front desk
  • Gym

Explore the area

Map
Boulevard Santa Cruz 203, Santa María Huatulco, OAX, 70989
  • Playa Santa Cruz
    ‪9 min walk‬
  • El Zócalo
    ‪4 min drive‬
  • La Entrega Beach
    ‪11 min drive‬
  • Huatulco, Oaxaca (HUX-Bahías de Huatulco Intl.)
    ‪23 min drive‬

Room options

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Garden view

Double Room, 2 Double Beds

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, desk, laptop workspace, free WiFi

Room Standard

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Standard With Internal View

In-room safe, desk, laptop workspace, free WiFi

Double Room Standard With Internal View

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Santa Cruz Huatulco

Family-friendly hotel with free valet parking and fitness centre
Along with an outdoor pool, this hotel has a restaurant and a fitness centre. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar and a sauna are on-site.
Hotel Santa Cruz Huatulco offers 89 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Santa Cruz Huatulco, you're just a quick walk from Santa Cruz Bay. You'll find features such as free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking, self-parking and Motorhome/coach/lorry parking
  • Enjoy international cuisine while dining at Mar
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and bicycles to rent
  • 7 minutes by car from Chahue Beach and 11 minutes from La Entrega Beach
  • Cats and dogs welcome for a fee (restrictions apply)
Hotel Santa Cruz Huatulco offers its guests a kids' pool, an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Hotel Santa Cruz Huatulco. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 3-star Santa María Huatulco hotel.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 11:00 AM.
Mar – This restaurant specialises in international cuisine.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 90 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Mar

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 200 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 150 for adults and from MXN 90 for children
  • Pet fee: MXN 200 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Santa Cruz Huatulco
Hotel Santa Cruz Huatulco Santa María Huatulco
ta Cruz Huatulco ta ía Huatul
Santa Cruz Huatulco
Hotel Santa Cruz Huatulco Hotel
Hotel Santa Cruz Huatulco Santa María Huatulco
Hotel Santa Cruz Huatulco Hotel Santa María Huatulco

Hotel Santa Cruz Huatulco Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 129 out of 384 reviews
Rating 8 - Good. 149 out of 384 reviews
Rating 6 - Okay. 58 out of 384 reviews
Rating 4 - Poor. 28 out of 384 reviews
Rating 2 - Terrible. 20 out of 384 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Cristian

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
My room had the door open ,couldn't close Not curtains to hold the sun in the morning People walking literally can see inside my room So privacy, Fisrt time had this inconvenience The last couple of times i stayed was ok
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach, pool was open late which is great, lots of drinking options
Stayed 1 night in Nov 2024

10/10 Excellent

Dolores Maria

Stayed 4 nights in Aug 2024

10/10 Excellent

Mario, Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and close to the beach and restaurants
Stayed 3 nights in Aug 2024

8/10 Good

SONIA

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2024

2/10 Terrible

Andrea??

Travelled with family
Disliked: Staff & service
The staff was rude and unpleasant. They wanted to charge me for an additional key for the room when I was allowed to have two. There was alot of noise in my aisle and the staff didn’t do anything. It’s located in a great location but the staff needs to get better.
Stayed 2 nights in Mar 2024

8/10 Good

Cord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The pool was clean and big. There was a tour desk. There was a bus and lots of taxis.
Stayed 1 night in Apr 2024

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Room very clean and beds comfy
Stayed 1 night in Mar 2024

6/10 Okay

kelsey

Liked: Cleanliness, staff & service, amenities
Excellent location. Worst was the extremly noisey air conditioner rattling all night long.
Stayed 14 nights in Feb 2024

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Great spot for a quick overnight stay in between travel days.
Stayed 1 night in Feb 2024

8/10 Good

Manfred

Travelled with partner
Liked: Cleanliness, staff & service
Price was right, room was comfortable, nice pool and loungers. Need new towels. The music around the pool was a bit noisy. Pool rules were not followed and exceeded quiet time hours.
Stayed 4 nights in Feb 2024

6/10 Okay

Linda, Calgary

Liked: Staff & service
Location was good. Rooms outdated. Card key did not work and we had to have staff open door every time we returned to room. Only stayed one day so we did not use other facilities.
Stayed 1 night in Feb 2024

8/10 Good

Etienne

Liked: Cleanliness, staff & service
Nice stay.
Foods are good, hotel located central, near the Santa Cruz beach.
Stayed 1 night in Jan 2024

8/10 Good

Barbara

Got in late after delayed flight. Good bed, clean room but no towel in bathroom.
Stayed 1 night in Jan 2024

10/10 Excellent

susanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice little hotel. Popular with Mexican and non-Mexican tourists alike. It’s very clean, the beds are comfortable and there’s lots of hot water. It has a nice pool, the restaurant is great and there’s often live music. It’s located very close to the marina so you can walk around and look at the sites and enjoy the neighbourhood too. It’s very basic, but the price reflects that. Excellent value. We are repeat visitors and will stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

VIctor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good area to stay near the beach
Stayed 5 nights in Jan 2024

2/10 Terrible

Tanfer

Stayed 3 nights in Jan 2024

10/10 Excellent

Sherri

Stayed 1 night in Jan 2024

4/10 Poor

Jesus

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My firs visit stay at this hotel i had no problems everything was great. This second time was a disappointment. The staff pushed a unwelcome vibe at check in. My room was miss blankets. At breakfast time the hotel had a menu but insisted we get the meal of the morning due to staff only making that meal. This will be my last time i stay at this hotel. I also talked to management on-site but didn't seem to care about customer concerns.
Stayed 3 nights in Nov 2023

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For us it was a good stay. A little bit of renovations good on but very respectful of the work niose.👍
Stayed 2 nights in Sep 2023

2/10 Terrible

Graciela

Stayed 1 night in Aug 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Dan

Liked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Leighann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good location. My only complaint is the balcony was not really a balcony. Standing room only. For one person.
Stayed 1 night in May 2023

2/10 Terrible

Isabel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
If it wasn’t because Expedia asked me to pay upfront I would had not stayed there. One room key for four adults inconvenienced as the lights and AC operated w key and if two left the the key needed to stayed. The white sheets and white towels had the visual yellow stains. I reserved a pool view got a parking view.
Stayed 2 nights in Feb 2023