Overall we loved staying here. There was just enough room for our group of 10 (7 adults and 3 kids aged 4-17). The views of the lake and the volcano are absolutely breathtaking, and the house is situated on a beautiful property surrounded by jungle, so we saw lots of birds right off the porch. The pool and hot tub were amazing, and entertained the kids for hours, all with a spectacular backdrop. The house and grounds were in good shape, clean, and well cared for. A couple things in the house needed to be fixed when we got there, but the property manager was immediately responsive and sent someone up to repair them right away. Communication was excellent. The property itself is up a very long and steep driveway, so it's really not possible to walk anywhere from the house and I don't know what would have happened if two cars were on the driveway going opposite directions, but we didn't run into that problem. The only other issue we had was having to check in at the welcome center prior to getting to the house might have been an issue had we arrived after the office closed. We had some difficulty coordinating the different parts of our group so that we could get the gate openers to everyone, but worked out. This was not an issue with the property, but be aware that the grocery stores in El Castillo have very limited supplies of fresh vegetables and fruit, so make sure to shop in La Fortuna before heading to the property.