Mostly clean, but with crumbs and debris from someone’s snack left on the coffee table. It’s spacious, but sterile and cold, almost no pictures on the walls ( nails in the walls suggest they’d been removed). The fridge has no ice maker or even ice trays.The 3rd bedroom has no windows, no TV and the internet doesn’t reach it. Tissues aren’t supplied and the toilet paper is very cheap. There are no towel racks in the guest rooms or bath. The washing machine had mold inside the door. The up and downstairs neighbors were noisy and you can hear every step or shout. The internet is under powered and cuts off frequently.
But what really upset me, was I received two urgent texts WHILE I WAS AT MY SON’S WEDDING saying that their staff notified them that we hadn’t checked out that morning as we were supposed to! (Our reservation was supposed to be til the next day.) This caused me huge upset, as I had two friends staying with me, both over 70 and both with early AM flights home the next morning! I had to step out of my sons wedding , and in a panic, call Bespoke Stay management who said, oh it was a mistake, but You owe money on the rental. They then texted me a bill with different fees (higher) than I had contracted for. That evening, as we all needed to make final plans home, the internet didn’t work at all and management wasnt able to tell us where the router was located!
Needless to say, this was not a good customer experience.