FLEAS. When we got back in town we noticed that our dog had adult fleas. They told us that it couldn't have come from their property and had to have come from outside, though as dog owners know, that's ridiculous.. They never even acknowledged that they would look in the property for them or send someone to get rid of them..
We reached out right before the trip to verify that the listing offered a washing machine, but not a dryer too. That was a mistake on the listing as there were neither. We were visiting for a wedding, and we couldn't find the iron and ironing board. We reached out and they told us that there was a steamer in either the bedroom or bathroom closet. The property didn't have a closet in either room. We ended up having to go purchase one in an emergency, which they acknowledged they would reimburse if we sent them the cost. On the last day we requested a late check out and they billed us for it instead of taking it out of what they owed us for the steamer..
The owners/management group clearly had no idea what was actually in their house, whether it was the amenities they listed (and the only few that we actually cared about and looked for) or the fact that they didn't even know the layout of the property (they told us to look in multiple closets that didn't even exist), but knew for sure there were no fleas without checking. They position themselves as a "small family business" but that is far from the experience. But most importantly, fleas.