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G Eleven Hotel

3.0 star property

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Photo gallery for G Eleven Hotel

Outdoor pool, pool umbrellas, pool loungers
Premium bedding, minibar, in-room safe, individually decorated
Hallway
Front of property
View from property

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Room service
  • Parking included
  • Laundry

Explore the area

Map
G11 Street 184, Behind Royal Palace, and National Museum, Khan Daun Penh, Phnom Penh, 12206
  • Royal Palace
    ‪1 min walk‬
  • Central Market
    ‪15 min walk‬
  • NagaWorld Casino
    ‪2 min drive‬
  • Phnom Penh (PNH-Phnom Penh Intl.)
    ‪30 min drive‬

Room options

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, individually decorated

Superior Double Room

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Double Room

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Solo Traveler Room

Premium bedding, minibar, in-room safe, individually decorated

Solo Traveler Room

  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Triple Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Triple Room

  • 25 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Twin Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

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About this property

G Eleven Hotel

Hotel with free breakfast, steps from Royal Palace
This hotel features an outdoor pool, a restaurant and a bar/lounge. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and dry cleaning.
G Eleven Hotel offers 38 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 24-inch LCD televisions come with premium satellite channels. Bathrooms include baths or showers, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at G Eleven Hotel, you're just a quick walk from Royal Palace. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Motorbike parking only
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Steps from Royal Palace and 7 minutes on foot from Riverside
  • Airport, local-area and ferry terminal shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre and limo/town car service are available. An outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly G Eleven Hotel. A round-trip airport shuttle and an area shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Guests are served a free continental breakfast daily from 7 AM to 10 AM.
G Eleven Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Khmer

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Onsite motorcycle parking only
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 24-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11 PM
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at G Eleven Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Eleven G
Eleven Hotel
G Eleven
G Eleven Hotel
G Eleven Hotel Phnom Penh
G Eleven Phnom Penh
G Eleven Hotel Hotel
G Eleven Hotel Phnom Penh
G Eleven Hotel Hotel Phnom Penh

G Eleven Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 119 reviews
Rating 8 - Good. 47 out of 119 reviews
Rating 6 - Okay. 41 out of 119 reviews
Rating 4 - Poor. 14 out of 119 reviews
Rating 2 - Terrible. 3 out of 119 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Susannah Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms required maintenance. No toilet seat. Safe not secured. Shower head not functioning
Stayed 4 nights in Apr 2019

2/10 Terrible

Canadian, British Columbia

Disliked: Cleanliness, staff & service
The building and room is very run down and grungy looking. The customer service was poor-upon arriving they gave us the key and left us to find our own way to the room, no directions, very little Care for customers and the site. The walls of the room look like they haven’t been painted in twenty years. The lighting in room was very dim, hallway doors and balcony doors have large gaps. Weak ac in the room. Weak wifi at best. Bed was okay. Breakfast was gross and inefficient-one lady with a hot plate trying to fry eggs for 20+ people...and she looks very unhappy to be there, as did other staff. There were two neighbor dogs that barked for hours during the early hours of the morning and we couldn’t shut down the noise level bc of the leaks around the door and open cement brink style windows in the bathroom. We asked for the front desk to help us make a local call (all other places did this as a courtesy for guests)...the manager told us we could only use his phone for 50 cents a minute. The front desk was not helpful or welcoming. This hotel felt very gettho like...but was a higher mid range price. We prepaid non refundable on line for two days-got out as soon as we could. Central Location initially got us there-close to palace and river and has a small pool... not ever going back and would not recommend the place.
Stayed 2 nights in Jul 2018

6/10 Okay

Claudia

Liked: Staff & service
Helpful staff
The hotel is situated a short walk away from the palace, about 5 minutes. The building itself is very nice but, it's not as well maintained. The rooms can use a fesh coat of paint and the sheets are stained and the shower was not separated from the toilet and the drainage was poor so every time I showered I ended up in a pool of water. Not pleasant. However, the rooms are big and the staff are wonderful. They are very helpful and cheery and friendly.
Stayed 4 nights in Nov 2017

4/10 Poor

jk, new zealand

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Gone down hill
This hotel has gone down hill since I was here a few years back. What a shame was such a nice place
Stayed 1 night in Nov 2017

10/10 Excellent

Saravanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a convenient location
The location is great - near many eateries and very near to the top POIs in Phnom Penh. The staff were friendly. The wifi was a bit flaky.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

6/10 Okay

NZ-Traveller, Auckland, NZ

Liked: Cleanliness, staff & service
Ok hotel with its pool as a selling point
The room was big but after staying across de rd for nearly the same price I was expecting a bit more. Loved the big balcony tho, loads of privacy. Breakfast was minimalistic, internet on the 4th floor was intermitent. No elevators. You get what you pay for.

8/10 Good

Jorge G.

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good hotel but...
The only "but" it would be that this hotel doesn't own a lift, so, if you are in one of the top floors, it could be a quite challenging.

6/10 Okay

Alan, SFO

Stay 4 nights - paid 5!!
Return visit to this pretty good hotel. After many previous visits Nice pool, clean rooms, and a free (forgettable) breakfast. Missed 1st night of 2 - 1 night reservations, due to flight being very late. Sent cancellation email to ask to apply the funds for a future night. Email returned unread. Repeated request, upon checkout, and was stonewalled. So: Pay 5 nights get only 4. May not return. I am a frequent visitor to PNH and may be looking for a new hotel for future visits.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

David, Ocean Reef

Disliked: Staff & service, property conditions & facilities
Below par
Hotel is poorly run. Building isn't that old but seems much older. It needs some basic maintainance like a new coat of paint. WiFi very unpredictable and patchy. Breakfast take it or leave it.

8/10 Good

Dariusz, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
I always stay here while in Phnom Penh. Good staff and nice pool. Convenient.

4/10 Poor

experienced , m

Disliked: Cleanliness, property conditions & facilities
Budget conscious
Sheets not changed in 5 nights, pool good, bath quite dirty we had to clean it, no kettle for coffee, omelette breakfast fine, general state of hotel run down and not clean beyond front foyer, staff friendly and helpful, noisy busy street can avoid if not in front room, air con not working moved to another room but this is common problem at budget hotels.

10/10 Excellent

Ernst-Otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Jodie, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic Hotel
Very basic hotel in Phnom Penh that is close to place and water front.. room was clean, good internet access but bed was rock hard and only one small pillow. ask for another but they didn't have any spares. Pool was small but clean. No lift service to the four floors of hotel. breakfast extremely basic. fried egg or omelette with toast. Staff were helpful with booking of transport but overall expensive for what is offered.

4/10 Poor

Christopher, Bangkok

Disliked: Staff & service, property conditions & facilities
Going down hill.
I stayed here for over a month several years ago and found it a good enough place. But this trip I move out after a couple of days. Tired of things not working and tired of the demotivated staff. I don't know who owns this place but they need to reinvest some of their profits back into the business.

8/10 Good

michali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
G Eleven
Really enjoyed this hotel, I,ll definitely return

8/10 Good

Ronald, Las vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and easy going.
No problems, friendly staff, comfortable bed, room had a fridge and flat screen so all was good. Nice balcony too.

6/10 Okay

elizabeth, Bellingham, WA, USA

Met our needs
In our short stay the hotel met our needs. We had a strange room with a gigantic bed though. We could have slept 4 or 5 people in that bed. The A/C could have been stronger, but was adequate. The pool was nice to cool off in. The hotel was in walking distance of the palace and theater as well as many shops.

10/10 Excellent

Dariusz, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, helpful personnel, good value for money, highly recommend it.

6/10 Okay

martin, uk

Disliked: Cleanliness, room comfort
acceptable
Ok staff fine Shower / bathroom not good floor wet all the time from rubbish hand held shower on short hose over a corner bath that moves Had to move twice as door to balcony dont lock and easy access from other rooms Breakfast not great but ok and can except after other hotels Pool not very clean green around steps

6/10 Okay

Kari, san diego, California

Disliked: Cleanliness, staff & service
Staff did not seem to be into being helpful!
I get there after a 7 1/2 hour bus ride, tired ready to crash. It's 3pm, they check me in and my hands are full. The girl reaches over to help and grabs my pillow! Really, my pillow! And when she brings me to my room it's slept in from the last guest, dirty and I say, the rooms not clean. Oh she says and doesn't explain anything just leaves. So I go wait in the lobby for 30 min and still no one says anything, I finally go check and they had cleaned it! It just seemed like I was not a guest but someone that they didn't want to help.

6/10 Okay

gemspirit, australia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good position
Lovely staff. Had two different rooms both were faulty. Eg one aircon hardly worked at all no safe had to unplug fridge for power outlet The other air good ,safe etc. but no kettle with the complimentary coffee. Overall having a pool, close to king palace riverside etc smiling staff. Will stay there again