We rented this property and paid in full in September, 23. Our attempts to communicate with the host went unanswered so we contacted VRBO a week before our check in date for assistance. They said they would try to contact host and we should call back 3 days before our date. Three days before checkin we were told that they could not transfer funds and help us get another place because we were "under contract." If we cancelled, we would not get a refund. We were told that if we did not have an entry code by checkin date, we could cancel then. Eight senior citizens were flying from various states to enjoy the AZ sunshine. We would all have to stand in the driveway of our "rented" home and if at 4:01 PM we had no access, then they could help us! Finally we talked a supervisor into allowing us to cancel less than 3 days from our event…..and they would try to "refund" our money. VRBO is a huge company that appears to have more concern with their "hosts" than their guests. Why not have a contract with the hosts to prevent this situation? ie - if host does not communicate 7 days prior to rental date, guests can immediatly cancel, get their money back and make other arrangements. VRBO should protect their guests who count on their service.