Everything in the house and backyard was exactly as pictured. Lots of room, many games and activities for all ages. We chose not to pay for pool heat as many reviews of the area said temps were high day and night, and overlooked that you have to pay for the spa to be hot (!?!?!) with nights getting in the 40s we regretted that instantly- called the management company less than 24 hours after check in to see if we could still add that and willingly would pay the full $85/day. Gentlemen we spoke with said it takes 72 hours to get up to temp, and that we would start paying after that point. Even more enticing we tried to move forward… but we’re given a random, very high price and when asked for that price to be broken down he couldn’t. We asked to speak to a manager and when she called us back, she too said a minimum of 72 hours to get up to temp, but that we would be disappointed as it may not get warm before we leave (called on day 2 of 8) and that the pool manager wasn’t even willing to come turn it on. Again, we offered to pay the full price, and would be less disappointed with the heat on even if it took towards the tail end of our trip versus no heat at all. Now fast forward to day 6 of 8, owner found out we would probably be leaving a bad review so he/she did try to make it right by turning the heat on for us. Within 1.5 hours of it being on, we turned the heat off in the spa because it was almost 90°, and within 3.5 hours the pool rose 10+°. Very happy he gave the okay to turn it on but all would have been avoided and would have had MUCH happier kids if communication was better when we called on day 2.