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Holiday Inn Express Surprise by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Surprise by IHG

Exterior
Room amenity
Exterior
In-room safe, desk, blackout curtains, iron/ironing board
Outdoor pool, open 8:00 AM to 10 PM, pool loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

Map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Surprise Stadium
    ‪8 min walk‬
  • Luke Air Force Base
    ‪13 min drive‬
  • State Farm Stadium
    ‪19 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪48 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Accessible (Mobility)

Standard Room, Accessible (Mobility) | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, Accessible (Mobility)

  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Express Surprise by IHG

Hotel in Surprise with free breakfast and 24-hour fitness centre
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, a business centre and conference space.
Holiday Inn Express Surprise by IHG offers 115 air-conditioned accommodations with MP3 docking stations and a safe. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express Surprise by IHG. During your stay, you're just a quick walk from Surprise Stadium. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • 8 minutes on foot from Surprise Stadium and a 2-minute drive from Sun Village Golf Course
Holiday Inn Express Surprise by IHG offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 581 square feet (54 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Holiday Inn Express Surprise by IHG. Free self parking is available.

This Surprise hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 581 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Holiday Inn Express Surprise by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 760 out of 1002 reviews
Rating 8 - Good. 169 out of 1002 reviews
Rating 6 - Okay. 36 out of 1002 reviews
Rating 4 - Poor. 19 out of 1002 reviews
Rating 2 - Terrible. 18 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff. Very good breakfast selection. Nice modern room good value.
Stayed 2 nights in Dec 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
All was wonderful
Stayed 2 nights in Dec 2024

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and great customer service!!
Stayed 1 night in Dec 2024

10/10 Excellent

JoAnna, Bouse

Stayed 1 night in Nov 2024

8/10 Good

Paul

Stayed 1 night in Dec 2024

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff in every aspect.
Stayed 1 night in Dec 2024

10/10 Excellent

Kali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Shyra

Travelled with family
Liked: Cleanliness, amenities
Good location excellent customer service. Comfy room.
Stayed 2 nights in Nov 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Cindy

Stayed 3 nights in Oct 2024

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and well manner staff
Stayed 1 night in Nov 2024

8/10 Good

Iuliia, Roanoke

Liked: Cleanliness, staff & service, property conditions & facilities
The room I choose was with king bed but I get the double bad. The bathtub was not cleaned.
Stayed 1 night in Nov 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Adalia

Stayed 2 nights in Nov 2024

4/10 Poor

Geri

Stayed 1 night in Nov 2024

8/10 Good

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything. No issues with this property.
Stayed 1 night in Aug 2024

6/10 Okay

Ronda

Travelled with partner
Liked: Cleanliness, staff & service
A little disappointed with the condition of the property. Broken/cracked tiles in the shower. Light switch cover broken. The air conditioner was either hot or freezing. We got locked out of our room from the inside, due to loss security latch.
Stayed 5 nights in Nov 2024

10/10 Excellent

Renard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Walter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet
Stayed 1 night in Nov 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

James

Stayed 2 nights in Nov 2024

10/10 Excellent

matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, well maintained, good breakfast spread
Stayed 3 nights in Jul 2024