The code did not work to let us enter our rental. We called the Evolve contact, who picked up on the second time we tried to make contact (no response to the first voicemail we left twenty minutes prior). She provided a new access code and it worked. Whew! After a very long day of travel, crisis averted: we were in our rented unit, but still… waiting outside in the dark at midnight wondering how the issue was going to resolve was worrisome.
Cleanliness was the biggest negative. Strands of hair littered the bathroom floor. (Gross!) A stained child's mattress was propped up in one of the bedroom closets. (Gross again!) The front porch furniture had not been dusted and the cushions were stained. Definitely not inviting.
This was a truly odd one: the folded bath towels located in the bathroom closet were damp. Quite damp. We loaded them into the unit dryer and discovered the problem: the dryer was not producing much heat, just air. Wouldn’t the owner/cleaning crew have noticed this and managed the problem?
More than 24 hours before leaving, we requested a one-hour checkout extension (as stipulated for such a request). We received no response from our Evolve contact.
We’ve stayed in a number of vacation rentals over the years and this one is definitely off the mark. Hopefully the owner and management company can turn things around and make the rental successful. For now, it has work to do.