As our first VRBO experience this left an unfavorable taste in our mouth. Checking in, the directions were unclear on how to check in, so unclear that the cleaning crew was unable to access the property so when we finally figured out how to enter the house, the property was not cleaned. This cut into our vacation start as cleaners had to be resent out as we were trying to unpack for our stay. Fortunately, the property was quick to respond and apologize but this still cut majorly into our stay and a late checkout was not offered. Since the cleaners worked in haste, many of the cleaning details were overlooked such as trash left in the rooms. In addition to our stay, various contractors were showing up to the property claiming they were there to paint the exterior during our stay. In a VRBO contract, there was to be no Amazon packages to be delivered to the property, but doorbell upon doorbell proved that packages were showing up to the house. There was a pile by the front door by the time we left. With 13 people staying here, the property management agreed to reimburse us only $150 because that was what the inconveniences to them were worth. This is a mixed bag of a vacation. The rooms were okay, the pool was fine, there is no formal dining area for the 13 of us. This is a GENEROUS 3 star review based purely on the fact that the property responded quickly, but we don't feel we were accurately reimbursed for all these incidents.