6/10 – Okay
Shellee F.
2. Dez. 2024
Disappointing Experience at a Multi-Million Dollar Property
Our family always takes a trip to Phoenix for Thanksgiving to escape the cold, and this year we stayed at a Vrbo property marketed as a multi-million dollar estate . Unfortunately, our experience did not live up to the expectations set by the listing.
We paid extra to have the pool and jacuzzi heated during our stay, as advertised. However, the jacuzzi was only usable for one of the four days we were there. While the owner did address the issue when I reached out, he did not offer to make it right for the days we couldn't use it, which was disappointing.
While we enjoyed the outdoor pickleball and basketball courts during our stay, the lack of lighting made it impossible to use them after the sun went down (around 6:00 PM). This limitation affected our ability to fully enjoy these amenities in the evenings.
Additionally, we had a visit from pest control during our stay to remove a rat from the garage bedroom. While I understand that issues can arise in any home, having pest control come during our vacation was unexpected and unsettling. It detracted from our enjoyment of the property and made it difficult to relax.
Overall, while the property had the potential to be a luxurious getaway for our family, the unresolved jacuzzi issue, inadequate lighting for outdoor activities, and the pest problem overshadowed any positive attributes. I urge the owners to address these concerns and improve their customer service to ensure a better experience for future guests.
Shellee F.
Aufenthalt von 4 Nächten im November 2024