6/10 – Okay
Kristine P.
4. Feb. 2025
Just Okay
This property was just ok. The location was good with easy access to main streets/highways and a short drive got us to the places we visited (Old Town, Camelback Mtn, hikes, airport) but the neighborhood felt a little uncomfortable. The house was mostly clean, but several details were missed-the worst being the inside of the trash can. The kitchen has most basic necessities but there were no kitchen towels to wash/dry dishes nor complimentary coffee pods during our stay. There were also no extra pool towels—not that we needed them because the biggest issue we had during our stay was that the hot tub did not work. The power button was loose, and it would not turn on. It took two messages and a phone call before getting a response from the host. When he finally responded he apologized for the delay and inconvenience, mentioned having the pool maintenance team come to resolve the issue asap, asked for a preferred time of entry, and offered a refund for the inconvenience. Despite answering his message, no one showed up to fix/look at the hot tub and I have not seen the refund (as of one week after check out). I think this property is a decent stay. The lack of clear communication from the host, however, I found unacceptable.
Kristine P.
Aufenthalt von 4 Nächten im Januar 2025