2/10 Horrible
Jamie A.
26 déc. 2024
Les points faibles : Propreté
Worst Christmas Ever
It’s Christmas night, and we had to leave our apartment a night early due to poor communication and an unclean, noisy environment.I initially tried to cancel this reservation on the 18th and 19th because of the bad reviews, which now make perfect sense. Metro told me they couldn’t cancel the reservation since it was booked through a third party. When I contacted VRBO, I was told it couldn’t be canceled because it was past the cancellation date, and no refund was possible.We decided to proceed with the reservation and checked in without issue. However, the stove didn’t work, and while it was eventually fixed, the rest of the stay was unbearable. At night, we struggled to sleep due to loud neighbors and barking dogs, only to discover roaches everywhere—in the kitchen, bathroom, and other areas.On Christmas Day, we packed up to leave, only to find we were locked out because our access code had been deactivated. When we contacted someone for help, we were told our reservation had been canceled. Excuse me—what?! No one informed us of this, and to make matters worse, we were told we might be charged again just to get a new code to retrieve our belongings.This experience has been beyond frustrating, and I strongly discourage anyone from using VRBO. This will be my first and last time.
Jamie A.
Séjour de 3 nuits en décembre 2024