Honestly, overall, our stay was really great. The kitchen is well-stocked, the bedrooms are spacious and cozy, and the layout was great for a large group. However, we had some issues during the stay that weren't resolved because customer service was so slow to respond and pretty unhelpful.
1. The pool lights - I reached out twice for help turning the pool lights on and got responses 24 hours later that were not detailed or helpful. So we were not able to use the pool at night...which was disappointing.
2. The hot tub - the hot tub did not warm up the entire weekend. I also reached out for help here and was told that there were instruction "on a panel" but was then never given directions to find the panel or further help turning the hot tub's heater on. So, again, we could not utilize the hot tub the entire weekend. Also disappointing.
3. The lights - the main overhead light in the living room seemingly had no switch to turn off the harsh light. We tried every single switch in the property and were unable to turn it off.
4. The toilet in the first bathroom off of the hallway either would not flush sporadically or would need 30 minutes between uses to flush. Really annoying to deal with when you have a large group.