8/10 Good
Alison
29 Aug 2024
Liked: Cleanliness, amenities, room comfort
The room itself is gorgeous! The room is a great deal and offers everything you could need. It seems like a great apartment. However, as a hotel it lacks a lot. First there’s a code for everything! In one day, it’s impossible for me to memorize the code, but you can’t go anywhere without it. I know it’s for safety, but a front desk clerk could avoid that. There are no signs to the pool or the parking garage, so that’s frustrating! We drove around for an hour and finally had to ask someone because the parking garage says The Stewart and not the Sonder.
Also, I’m older and actually want a real person to talk to, in person or by phone. But there’s no one. They provide you maintenance’s number, but I’m not going to call maintenance to ask where the pool is. Btw, it’s on the 18 floor, despite being a rooftop pool. You can’t get to it on the 19 floor.
I’m sure once you have the codes memorized and know the building, it’s awesome. But for one night, I’m not going to stay again.
Alison
Stayed 1 night in Aug 2024