2/10 – Ungenügend
Jess R.
8. Feb. 2025
Verbesserungswürdig: Sauberkeit
0 Stars - Money Grabbing Unresponsive Host
I booked this property for a funeral scheduled 4 weeks out, but within 12 hours, I realized the dates were off by 2 days while filling out their creepy insurance form asking for names and ages of people staying in each bed. I reached out immediately via email and phone, hoping the host would work with me to adjust the dates or cancel the reservation, as the property was advertised as no refund.Sadly, the host ignored my attempts to communicate for 5 days. When they finally responded, it was a vague message with no helpful information. Despite my follow-up, I received no further clarification. Ultimately, my family had to find another place, as the funeral couldn’t be rescheduled. The host charged me full price, plus hidden fees not listed in the advertisement.After the reservation passed, I reached out to inform the host I would be leaving a bad review, and they apologized, saying they would have refunded me but it was too late.I’ve used VRBO for over 15 years with positive experiences, but this was incredibly disappointing. I feel it’s important to share this experience for anyone considering this property or host.
Jess R.
Aufenthalt von 2 Nächten im Februar 2025