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The Westin Siray Bay Resort & Spa, Phuket

5.0 star property

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for The Westin Siray Bay Resort & Spa, Phuket

3 outdoor pools, open 11:00 AM to 7:00 PM, pool umbrellas
3 outdoor pools, open 11:00 AM to 7:00 PM, pool umbrellas
Villa, 1 Bedroom, Non Smoking, Oceanfront | Premium bedding, down duvets, minibar, in-room safe
Villa, 1 Bedroom, Non Smoking, Oceanfront | Premium bedding, down duvets, minibar, in-room safe
Villa, 1 Bedroom, Non Smoking, Oceanfront | Premium bedding, down duvets, minibar, in-room safe

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
  • Room service

Explore the area

Map
21/1, 21/3, 21/4, 21/6 Moo 1,, T, Rasada, Ratsada, Phuket, 83000
  • Ratsada Pier
    5 min drive
  • Phuket Weekend Market
    8 min drive
  • Limelight Avenue Phuket
    8 min drive
  • Phuket (HKT-Phuket Intl.)
    57 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking, Pool Access (Oceanfront)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Pool Access (Oceanfront)

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Pool Access (Oceanfront)

Room, 2 Double Beds, Non Smoking, Pool Access (Oceanfront) | Premium bedding, down duvets, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Pool Access (Oceanfront)

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking (Oceanfront)

Room, 2 Double Beds, Non Smoking (Oceanfront) | Premium bedding, down duvets, minibar, in-room safe

Room, 2 Double Beds, Non Smoking (Oceanfront)

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | Premium bedding, down duvets, minibar, in-room safe

Room, 1 Double Bed, Non Smoking

  • 58 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Suite, 1 Bedroom, Non Smoking, Oceanfront

Premium Suite, 1 Bedroom, Non Smoking, Oceanfront | Premium bedding, down duvets, minibar, in-room safe

Premium Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Oceanfront

Suite, 1 Bedroom, Non Smoking, Oceanfront | Living area | LCD TV, toys

Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 62 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Oceanfront

Suite, 1 Bedroom, Non Smoking, Oceanfront | Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Pool Access, Oceanfront

Suite, 1 Bedroom, Pool Access, Oceanfront | Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Pool Access, Oceanfront

  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Oceanfront

Villa, 1 Bedroom, Non Smoking, Oceanfront | Premium bedding, down duvets, minibar, in-room safe

Villa, 1 Bedroom, Non Smoking, Oceanfront

  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Oceanfront

Premium bedding, down duvets, minibar, in-room safe

Villa, 2 Bedrooms, Oceanfront

  • 130 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 1 Bedroom, Oceanfront

Luxury Suite, 1 Bedroom, Oceanfront | Living room | LCD TV, toys

Luxury Suite, 1 Bedroom, Oceanfront

  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Oceanfront

Villa, 1 Bedroom, Non Smoking, Oceanfront | Premium bedding, down duvets, minibar, in-room safe

Villa, 1 Bedroom, Non Smoking, Oceanfront

  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Premium bedding, down duvets, minibar, in-room safe

Room, 2 Double Beds, Non Smoking

  • 58 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Oceanfront)

Room, 1 King Bed, Non Smoking (Oceanfront) | Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Oceanfront)

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking

  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 3 Bedrooms, Oceanfront

Villa, 3 Bedrooms, View, Oceanfront | Premium bedding, down duvets, minibar, in-room safe

Villa, 3 Bedrooms, Oceanfront

  • 160 sq m
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

Similar properties

Bar (on property)

Amari Phuket

Pool
Breakfast included
All-inclusive
Spa
4.5 out of 5, Wonderful, (1008)
The price is CHF 336
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Amari Phuket

About this property

The Westin Siray Bay Resort & Spa, Phuket

Luxury resort on the beach, with 3 outdoor pools
At The Westin Siray Bay Resort & Spa, Phuket, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the resort's 3 restaurants. Housekeeping is available on request.
The Westin Siray Bay Resort & Spa, Phuket offers 257 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels.

Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

3 outdoor swimming pools and 2 hot tubs are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 7 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including Ayurvedic.
Our customers tell us that they can't get enough of the helpful staff at The Westin Siray Bay Resort & Spa, Phuket. During your stay, you'll be within walking distance of Koh Sirey Temple. You'll find features such as free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy international cuisine with ocean views at Seasonal Taste, one of the property's 3 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools or soak in the 2 hot tubs
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes volleyball, bicycles to rent and a playground
  • 5.5 mi (8.9 km) from Bangkok Hospital Phuket and 9.5 mi (15.3 km) from Wat Chalong
  • Shopping centre and ferry terminal shuttle service available for a fee
Some rates at The Westin Siray Bay Resort & Spa, Phuket are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Cool off in one of the 3 outdoor swimming pools at The Westin Siray Bay Resort & Spa, Phuket, and enjoy summer activities such as windsurfing and kayaking.

There are 3 restaurants on site. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a garden and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Ratsada resort.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:00 AM.
Seasonal Taste – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
EEST – Overlooking the ocean, this restaurant specialises in Thai cuisine and only serves dinner. A children's menu is available. Open daily.
Prego by the Beach – This beach restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Mix Bar – This bar specialises in international cuisine and only serves dinner. Happy hour is offered. Open daily.
Horizon Pool bar – This poolside bar only serves lunch. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at The Westin Siray Bay Resort & Spa, Phuket are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

Chinese (Mandarin), English, Korean, Thai

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: THB 883 for adults and THB 442 for children
  • 2 poolside bars
  • 2 swim-up bars
  • 3 bars/lounges
  • 3 restaurants
  • Couples/private dining

Restaurants on site

  • EEST
  • Horizon Pool bar
  • Mix Bar
  • Prego by the Beach
  • Seasonal Taste

Things to do

  • 2 spa tubs
  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Canoeing
  • Free children's club
  • Hiking/biking trails
  • Kayaking
  • Mountain biking
  • Outdoor pool (guest access)
  • Playground
  • Surf lessons
  • TV in common areas
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Baby bath
  • Baby toys
  • Children's games
  • Children's toys
  • Dining table
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Newspapers in lobby
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 5 meeting rooms
  • Computer station
  • Conference centre (7,642 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On the beach
  • Pool umbrellas
  • Terrace

Spa

  • 7 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Hand-held showerhead
  • Handrails in stairways (109 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (102 centimetre wide door)
  • Magnifying mirror
  • Roll-in shower (97 centimetre wide)
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (81 centimetre high)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Westin Siray Bay Resort & Spa, Phuket

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 1600.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 883 for adults and from THB 442 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1600.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
The Westin Siray Bay Resort & Spa, Phuket offers transfers from the ferry terminal (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 11:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Siray
Siray Bay
Siray Bay Resort
Siray Bay Westin
Westin Siray
Westin Siray Bay Resort Phuket Ratsada
Westin Siray Bay Resort
Westin Siray Resort
The Westin Siray Bay Resort & Spa Phuket Hotel Phuket Town
The Westin Siray Bay Resort & Spa Phuket Phuket Town
The Westin Siray Bay Resort And Spa Phuket
Westin Siray Bay Resort Ratsada
Westin Siray Bay Ratsada
Westin Siray Bay Phuket Ratsada

The Westin Siray Bay Resort & Spa, Phuket Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 506 out of 929 reviews" "
Rating 8 - Good. 281 out of 929 reviews" "
Rating 6 - Okay. 90 out of 929 reviews" "
Rating 4 - Poor. 27 out of 929 reviews" "
Rating 2 - Terrible. 25 out of 929 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff, beautiful room views . Awesome dining
Stayed 4 nights in Sep 2024

10/10 Excellent

Raymond Ogden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really fun place to stay for our honeymoon
Stayed 13 nights in Sep 2024

10/10 Excellent

Betsy, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very kind , room with a beautiful view
Stayed 1 night in Aug 2024

8/10 Good

Sixiang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the staying. Highly recommend 👍
Stayed 7 nights in Sep 2024

4/10 Poor

Shalom

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
Hotel staff and condition need improvement. The value for money is not there. Poor experience
Stayed 10 nights in Aug 2024

8/10 Good

Odell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Z
Stayed 4 nights in Sep 2024

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved our stay at Westin Siray. We booked half board, the quality of the food is excellent and all the staff very helpful. We had three different restaurants to choose from for dinner and the staff always gave a friendly welcome. The hotel runs a free shuttle bus to Phuket Old Town which we found very useful.
Stayed 9 nights in Aug 2024

4/10 Poor

Eva Anette irene

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Patience

Liked: Amenities
The inconvenience of having a golf cart takes you to your room or takes you to the lobby. It’s crazy to me. I mean for a five star hotel it was not clean properly, The best part was the breakfast this lotta options and dinner. You have a lot of options to. I mean, they put up a whole spread for breakfast. It was awesome.
Stayed 4 nights in Aug 2024

10/10 Excellent

Oliver James Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
**Title: Exceptional Service at the Westin Siray Bay - A Trip to Remember!** Our recent Honeymoon stay at the Westin Siray Bay Phuket was nothing short of extraordinary, and it was made even more memorable by the incredible staff who went above and beyond to ensure our experience was perfect. These individuals truly made our trip, and they all deserve a pay rise! Mod was our morning ray of sunshine at breakfast, greeting us with a smile every day. She’s brilliant, always super friendly, and made sure our mornings started on the right note. Pop made our dinners a delight. She was our server on several occasions, and her amazing customer service and friendly demeanor left us thoroughly impressed. It was a pleasure to have her take care of us during our meals. Kate was another lovely lady we had the pleasure of meeting. She was fun to chat with and always made the effort to engage in conversation. When I mentioned that I had injured myself, she went above and beyond by arranging a thoughtful surprise—a card, flowers, and a fruit platter. Such a kind and considerate gesture! Sunny was our go-to buggy driver, and he was a great guy to chat with. He always got us where we needed to go with a smile and made the ride fun and enjoyable. Phoom was an absolute asset to the Westin. From the moment we met him, he was extremely welcoming and couldn’t do enough to help us. He’s such a lovely guy and was always ready to assist with anything we needed. June was a delightful presence
Stayed 13 nights in Aug 2024

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a nice quiet area, very safe and relaxing. The staff are the best. They go above and beyond to make sure you enjoy your stay. They work tirelessly around the clock.
Stayed 11 nights in Aug 2024

8/10 Good

Gene Claude Nga

Travelled with partner
The service was excellent- from reception to restaurant staff, tour staff, buggy staff and tv technicians. The view from our room was fabulous !!
Stayed 7 nights in Aug 2024

10/10 Excellent

Suman

Liked: Cleanliness, staff & service, property conditions & facilities
Very good food and helpful staff
Stayed 7 nights in Aug 2024

10/10 Excellent

padraig mc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

8/10 Good

Marie, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort needs to have more adult night entertainment. They lack music for the resort- goers.
Stayed 9 nights in Jul 2024

10/10 Excellent

William Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, comfy beds. The only downside is that they only have 2 restaurants to pick from for meals, but a shuttle is available to go into the city for more food options.
Stayed 6 nights in Aug 2024

10/10 Excellent

Jose, Chandler

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding beach and location, room was very nice with a amazing view, the in room pool a nice amenity specially at night after a long day to be able to soak in looking at the bay.
Stayed 3 nights in Jun 2024

6/10 Okay

Pag

Stayed 1 night in Jul 2024

10/10 Excellent

Ambre

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pools, activities for adults and children and the day spa are fantastic. The food was amazing and the restaurant and bar options numerous. We had a blast and would definitely book again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Oheoghosa

Stayed 1 night in Jul 2024

2/10 Terrible

lian z

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

2/10 Terrible

Youjung

Stayed 1 night in Jul 2024

10/10 Excellent

Jacq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! An oasis in Phuket.
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and great service
The staff were amazing, I can’t say enough about them. Having said that, the hotel needs some work, many small details that require maintenance. The hotel is not new and needs some more investment, but the value and service we’ve received was outstanding.
Stayed 3 nights in Jul 2024

6/10 Okay

Guita, Laguna Niguel

Travelled with family
Liked: Staff & service, amenities
Lots of mildew around the private pool in our room same shower walls They didn’t replace shampoo conditioners we kept asking Electricity shutoff couple of times Toilet paper very bad quality Mostly the mildew in pools around the walls really bad! Service good except last 2 days too crowded and we had to wait 40 minutes for our coffee at breakfast no tropical Fruits either last 2 days ( July1-10)
Stayed 7 nights in Jul 2024