We use VRBO a lot. There are times when the photos or listing is way off base but in this case, it was exactly like the photos and description. While they had paper products (enough for our 2 night stay) plus a starter set for coffee, it didn't have other conveniences like shampoo or conditioner. We also prefer when the manager provides the information for entry, plus lockbox code, the day before our arrival which is normal in most of our VRBO's. When traveling to the vacation/business location, sometimes you are already anxious and not having the lock code until 4 pm on the day of arrival isn't something that makes you feel calm or prepared. None of us abuse entry or exit times or VRBO would remove you from the site.