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Occidental at Xcaret Destination - All Inclusive

4.0 star property
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Aerial view
Exterior
Poolside bar
Interior entrance
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive

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Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Ferry to Cozumel
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪250 min drive‬
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkelling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self-parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • Guests like the bar and breakfast
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
El Pescador – This theme restaurant specialises in seafood and only serves dinner. Reservations are required.
Steak House – This steakhouse only serves dinner. Reservations are required. Open daily.
Los Olivos – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
D Oriental – This theme restaurant specialises in sushi and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.87 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2087 out of 4161 reviews
Rating 8 - Good. 969 out of 4161 reviews
Rating 6 - Okay. 585 out of 4161 reviews
Rating 4 - Poor. 283 out of 4161 reviews
Rating 2 - Terrible. 237 out of 4161 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jodi-Lynn marie

Liked: Cleanliness
Didn’t like same food. Loved the animals
Stayed 7 nights in Jan 2025

10/10 Excellent

Reyvi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 6 nights in Jan 2025

8/10 Good

Michelle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff often wouldn’t follow through when requests were made and had to ask several times. Had flooding from another room in our bathroom, in room phone stopped working,
Stayed 9 nights in Jan 2025

10/10 Excellent

Amanda Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came with a group of 14 of us. Staff were accommodating to our group size and were able to get most of us in the same building on check in. So much wildlife! We loved daily visits from the monkeys, getting to pet wild deer, coatis, many macaws throughout the lobby. There is a river that runs right through the lobby with boats that run to Xcaret park next door. Many pools and many bars. For A La carte restaurants, the steak house was just ok. The Italian was good! The oriental was the best restaurant in our opinion. The Mexican restaurant was disappointing- I was expecting more. We did not get to try the seafood place. Check out was a breeze. We would return again!
Stayed 5 nights in Jan 2025

4/10 Poor

Filipp

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
If you are planning to visit this property, do not expect any good food or clean rooms. We change room 3 times over six night stay because somethings did not work or it just fell apart. Food is americanized and bad tasting, same food is served at Buffet and restaurants. Alcohol is the cheapest you can possibly find with lots of added sugar that cause a headache. Hotel staff is constantly trying to rope you in into a timeshare. A regular person is not allowed at certain parts of the resort because it is only for royal or first class members. If I have to do it over, I would get a different resort and a multi-day park pass to Xcaret.
Stayed 6 nights in Jan 2025

10/10 Excellent

Andrew

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we have stayed here and will probably go back again. Great friendly staff and always clean property.
Stayed 7 nights in Jan 2025

10/10 Excellent

Genevieve s

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it was close to Xcaret and we were able to get tours. The staff were very friendly and personable. Bellitna at the Oriental restaurant made sure we got our food in time so we won't be late for the show at Xcaret. Most of all the staff modified our stay given that we didn't get there until 2 days after our reservation because of flight cancelations.
Stayed 5 nights in Jan 2025

6/10 Okay

Bret

Travelled with partner
Liked: Property conditions & facilities
Just average…food was average
Stayed 8 nights in Jan 2025

6/10 Okay

Maria Lorena Alvarez

Stayed 8 nights in Jan 2025

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Marion

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room with unlimited use of Xecart Park. This is a must!! We stayed 10 days and visited the Park every day! Rooms are good, food is good!
Stayed 10 nights in Jan 2025

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect family vacation. Loved all of the animal interactions. Attentive staff.
Stayed 4 nights in Jan 2025

8/10 Good

Emily Jane

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The proximity to the xcaret park is awesome but there’s still so much to do and places to relax in the resort itself. Food was hit or miss, typical all inclusive food but everyone was always able to find something they liked. This is a sprawling resort built into nature with lots of wildlife. Staff was amazing and always friendly. The tv in our room didn’t work properly all week but we weren’t there to watch tv anyways.
Stayed 6 nights in Jan 2025

10/10 Excellent

Allison

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There was so much to do which was very nice. The food was good, many different options for meals. Shopping, drinks, pool, beach- it was so much fun!
Stayed 6 nights in Jan 2025

10/10 Excellent

Alan, Spokane

Stayed 7 nights in Jan 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Stayed 8 nights in Jan 2025

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 3 nights in Jan 2025

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I did not like was that you can only make 1 reservation for 1 dinner when you stay at the hotel 3 nights. There should be more oportunities to eat at diferents restaurants the times you want.
Stayed 3 nights in Jan 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centric to all shopping and tourist areas. Food was amazing room was awesome
Stayed 6 nights in Jan 2024

10/10 Excellent

Ruben Fernandez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 6 nights in Jan 2025

8/10 Good

Lindsay

Stayed 7 nights in Jan 2025

8/10 Good

CARLOS

Stayed 6 nights in Jan 2025

6/10 Okay

Elizabeth Mona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start by saying the property is stunning, jungle setting with animals everywhere. It’s a nature-lover’s dream. Monkeys came to our balcony almost daily to hang out. Lots of other animals throughout the property. Easy access to Xcaret Park is a major plus. Beach and pools are nice, definitely a plus for the property. On our third night here, after dinner at the Mexican restaurant, I came down with what I suspect is food poisoning or potentially Norovirus. At about 11:30PM I started getting sick and spent the entire night sick until late into the next morning. After multiple calls to the front desk, no medications could be brought to me because the pharmacy on site was closed, as if they couldn’t open it in case of an emergency. At 7AM the following morning my husband went to the pharmacy and was able to purchase digestive medicines such as Pepto Bismol. I was in bed for the rest of the day after that, very weak and still sick on and off until late morning. The Expedia building concierge was able to arrange toast, bananas, tea, and chicken soup to be delivered to our room since I couldn’t leave. The next day I felt much better but some of the symptoms returned after eating the most mild meals I could find at the buffet and snack bar at which point I stopped eating the food there altogether. If it wasn’t for this food poisoning or whatever this was, I would have given 4 stars, not 5, because I felt the bedding and rooms could be improved. Staff was overall friendly.
Stayed 5 nights in Jan 2025

8/10 Good

Rocio

Stayed 4 nights in Jan 2025

10/10 Excellent

Jacek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos at beach buffe was great.
Stayed 6 nights in Jan 2025