The house is lovely. Unfortunately, there was a trash can full of garbage in the garage. We were instructed to take it out ourselves. The garage smelled bad most of the trip. The first night we learned the stove didn’t work and a notice that had been delivered 4 days prior outlining after several attempts to reach the owners, they had turned off the gas for non payment.
We had to call the rental agency multiple times to get a response from them and it took until mid-day the following day to be told they couldn’t get someone to turn the gas back on until the day of our departure. They told us we could leave with nowhere to stay for a refund, or we could move to another property which didn’t have the same amenities (specifically a pool). The company offered hot plates and confirmed the water heater was electric so we decided to stay so we didn’t lose another day of our trip, but we requested they consider reimbursing us due to not having a stove and the inconvenience. We had purchased groceries to cook while we were there that went to waste because the hot plates weren’t as efficient and took much longer than a functional stove would have so we ate out more.
Day 2 we decided to visit the pool, something we planned to do daily. The pool key didn’t work and again said they couldn’t get someone out until the day of our departure to fix it.
With 2 major amenities not available, the agency refused to offer compensation because we chose not to lose an extra day moving.