We booked this stay after our flight to Michigan was cancelled due to the Microsoft crash of 7/10/24’ We arrived on Sunday afternoon after driving through a Haboob, a thunderstorm and a wet walk to the VRBO. We were aware that there were steps to the entry. We were not advised that there were 33 steps (some landings included) and NO RAILING! We can handle steps but we could not have anticipated that there would be no railings. My husband fell causing multiple contusions and abrasions to his head and face, multiple skin tears on both arms after falling forward into lava rock. After getting him into the house and treating his wounds, it was time to start washing towels covered in blood. We considered going to the ER, but decided it was safer to stay in the house and wait out the storm. In the morning, I used a floor cleaning device with a microfiber cloth side to get down to the car and bring up needed items. A call to Walmart to obtain bandages and food was placed. Thank God for Walmart delivery! We had no food with us (we fortunately travel with basic first aid). I set a text message to our host, TJ, who just said “Oh, my. What happened.” I sent him an email on Monday saying what had happened. I ended the email with the “minimal” appropriate need we would have would be someone to help us down the steps when we checked out on Thursday. He agreed to this. I subsequently emailed him on Wednesday to make sure arrangements were in order and got the SO MUCH MORE TO SAY!