6/10 – Okay
Jeanne E.
5. März 2025
Gut: Sauberkeit
Communication Needs Improvement
Pros: Good Location, good showers, comfy beds, well equipped kitchen, and a nice shady area with cushions where you can relax or read a book.Cons: Communication is poor. Pool staff and gardeners would just appear in your yard with no notice. The door code was changed from the one provided before our arrival. When the hydro was out, the electric gate would not open, so we could not get in. Also multiple days passed, and multiple requests were made before someone came to fix the safe. They tried once, didn’t fix it and never returned. The best communication method we have found, is to create a group on WhatsApp, including the landlord, tenant, and property manager. Any party can enter something, all parties are copied and can respond when it will be addressed, and when the issue is resolved.Other landlords have provided via email, a PDF document including all of the above and more, at least two days before we leave, so we can familiarize ourselves, and also have the document handy on our phone. The landlord owed us some money. He said, I quote “I will give CAD in cash once you arrive at the property.” It was not there. After 3 weeks I reminded him and his reply was, and I quote “It was arranged for the CAD to be left for you on the day that you checked out.” He did send his representative over with money. I would have appreciated if he had replied he forgot, apologized and sent over the money. it would have been a non issue. Read your own email
Jeanne E.
Aufenthalt von 30 Nächten im Januar 2025