We spent almost a week here, and loved every minute of it. The hosts were so welcoming and really went above and beyond expectations. They even gave us some hand warmers when we headed down to the football game.
We received communications well in advance and the hosts even worked with us seamlessly to modify our reservation when we had a (somewhat) last minute change of plans. Entry was a breeze and there is plenty of room for four people.
The rental is a basement with very nice finishes, a cozy feel, and three great bedrooms. There's a full-size refrigerator, all the kitchen appliances, and a very useful Keurig with complimentary pods (perfect for cold November mornings!).
My only warning would be for anyone tall (over 6 feet), watch your head because the ceiling is low in the hallway and primary bedroom (I think to accommodate the HVAC ducts).
We highly recommend this location and would absolutely return here the next time we're in Provo.