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Acacia Galapagos Boutique Hotel

3.0 star property

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Photo gallery for Acacia Galapagos Boutique Hotel

Terrace/patio
Living area
Living room
Double or Twin Room, Bay View | Premium bedding, down duvets, in-room safe, desk
Front of property

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pool
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
C/ Floreana Y Matazarnos, Puerto Ayora, Islas Galápagos, 200350
  • Malecon
    ‪10 min walk‬
  • Charles Darwin Research Station
    ‪11 min walk‬
  • Playa de los Alemanes
    ‪16 min walk‬
  • Isla Baltra (GPS-Seymour)
    ‪69 min drive‬

Room options

View all photos for Double or Twin Room, Bay View

Double or Twin Room, Bay View | Premium bedding, down duvets, in-room safe, desk

Double or Twin Room, Bay View

  • 29 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room

Premium bedding, down duvets, in-room safe, desk

Standard Double or Twin Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down duvets, in-room safe, desk

Deluxe Room

  • 23 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room

Premium bedding, down duvets, in-room safe, desk

Standard Double or Twin Room

  • 16 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

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About this property

Acacia Galapagos Boutique Hotel

Hotel with free breakfast, steps from Galápagos National Park
This smoke-free hotel features an outdoor pool, a rooftop terrace and Access to hot tub. Free full breakfast and free WiFi in public areas are also provided. Additionally, concierge services, tour/ticket assistance and a TV in a common area are on-site.
Acacia Galapagos Boutique Hotel offers 8 air-conditioned accommodations with complimentary bottles of water and complimentary bathrobes. Beds feature down duvets and premium bedding. Business-friendly amenities include desks and safes. Bathrooms include a shower with a rainfall showerhead, and hairdryers. Housekeeping is offered on a daily basis and hairdryers can be requested. Cots/infant beds (complimentary) are also available.
An outdoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Acacia Galapagos Boutique Hotel. During your stay, you're just a quick walk from Galápagos National Park. Enjoy features like free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free full breakfast served daily
  • Free Wi-Fi in some public areas
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Galápagos National Park and Fishing Piers
Acacia Galapagos Boutique Hotel offers its guests an outdoor pool and Access to hot tub. WiFi is free in public spaces. Free breakfast is served daily. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at Acacia Galapagos Boutique Hotel.

This 3-star Puerto Ayora hotel is smoke free.

Guests are served a free full breakfast daily from 6:30 AM to 9:00 AM.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • In a national park
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Acacia Galapagos Boutique Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 70 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 70 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector and a smoke detector
The front desk at this property is open daily from 6:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 59033020

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Acacia Galapagos Boutique
Acacia Galapagos Boutique Hotel Hotel
Acacia Galapagos Boutique Hotel Puerto Ayora
Acacia Galapagos Boutique Hotel Hotel Puerto Ayora

Acacia Galapagos Boutique Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 15 out of 17 reviews
Rating 8 - Good. 1 out of 17 reviews
Rating 6 - Okay. 1 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 0 out of 17 reviews

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon
Perfect location in town to be able to walk to restaraunts and then hike out to Tortuga Bat. Staff was super helpful and room was comfy
Stayed 2 nights in Dec 2024

10/10 Excellent

Laurence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are the friendliest, most helpful, most thoughtful and most professional I have encountered in the 58 countries I have visited. They absolutely added to the specialness of our honeymoon. And everything else about the hotel was amazing, from the size, decor, maintenance and cleanliness of the rooms, to the deliciousness of the food. I would like to thank all of the staff for making our trip so memorable. You are truly the best!
Stayed 7 nights in Nov 2024

10/10 Excellent

Ian

Liked: Staff & service
Perfect base to explore Galapagos
This was the second time we stayed at Acacia during our trip. I can’t recommend this hotel highly enough. The staff are so kind, considerate and professional. The rooms are a pleasure to sleep in, always immaculate, freest and clean. There is a tranquil foyer, landing area which is a great spot for looking at the sea, reading or just resting. The location is ideal for Santa Cruz, just off the Main Street, quiet enough for a peaceful sleep. A big mention must go to Jose, Claudia and Carolina who made us feel most welcome. Thank you for a.very pleasant stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Vinod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 5 nights in Apr 2024

10/10 Excellent

Arlene, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Claudia provided outstanding service and advice making our stay there great. She was very warm, welcoming and a wonderful hostess.
Stayed 4 nights in Apr 2024

6/10 Okay

Garrett

Travelled with partner
Liked: Property conditions & facilities
The room was clean and the cold ac. Check in staff were pushy. She asked 3 times what tours we were going on. She spoke loading and fast. My English isn’t perfect and when I asked her to slow down and repeat herself, the manager was giggling. You have provide your room key as collateral forms beach towel. They also want to know exactly what time you are having breakfast each day ahead of time. I will not stay here again. The location is perfectly central though in downtown.
Stayed 2 nights in Mar 2024

10/10 Excellent

walter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly and helpful service, attractively designed and comfortable rooms, good breakfast
Stayed 2 nights in Feb 2024

10/10 Excellent

Nahal

Liked: Amenities
Hotel Acacia was fantastic. It's the perfect location, clean spacious rooms that they tidy for you every day. The breakfast included is delicious. The staff is truly amazing. They noticed my birthday was coming up after asking to see my passport at check in and surprised me with a cake and candle for my birthday breafast. Everyone is helpful and thoughtful. I really loved my stay here.
Stayed 7 nights in Nov 2023

10/10 Excellent

Kei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Hotel Acacia for 6 nights, and we were extremely pleased with its clean rooms, excellent staff, and delicious breakfast! The hotel is perfectly situated in Puerto Ayora, walkable to everything in town. The hotel crew also connected us to an agency that helped us book day tours, with which we embarked on the tours to North Seymour and Pinzón. They also helped us coordinate transportations to and from the airport. Our trip to the Galapagos was made perfect by Hotel Acacia! Thank you!!
Stayed 6 nights in Jun 2023

10/10 Excellent

Yurleidis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Acacia is absolutely everything a boutique hotel should be. The small staff, led by Carolina could not have been more welcoming. Our room was on the smaller side but very well designed to be comfortable and useful. Pool area is tranquil and very beautiful. Breakfasts were fantastic cooked and served fresh. The property is a short half block from the main waterfront area. There was also great laundry service at $2 a kilo that made the rest of our trip much more convenient. Could not recommend this experience more highly. Absolute excellence.
Stayed 2 nights in Jun 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel!
Incrivel, otimo atendimento! Hotel limpio e com una pisicao privilegiada no centro de tudo. Otimo atendimento do José...
Stayed 2 nights in May 2024

10/10 Excellent

Luminita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Väldigt bra hotell
Fantastiskt mysigt hotell, underbar personal, vi rekommenderar det väldigt varmt.
Stayed 3 nights in Mar 2024

8/10 Good

maria v A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Encanto.
Hotel pequeno e calmo. Otima localizacao. Atendimento agradavel. Quando temos que sair cedo, antes do café, para os passeios, eles preparam uma cesta de alimentos para levar-mos. São muito atenciosos. Só teve um problema em usar a hidromassagem. A funcionaria teve problemas em liga-la. Parece que havia um problema com a Hydro, Ele nao tem serviço de bar e restaurante mas, 1 rua abaixo estão localizados todos os restaurantes.
Stayed 4 nights in Sep 2023

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel, muy tranquilo y con muchos buenos detalles la atención personalizada y Carolina de recepción hace extraordinariamente su trabajo facilitando todo y orientando todoooo
Stayed 2 nights in Jul 2023