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Princesa Garden Island Resort and Spa

3.5 star property

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Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Spa
  • Room service
  • 24/7 front desk

Explore the area

Map
Brgy. Bancao-Bancao Canuigaran St., Puerto Princesa, Palawan, 5300
  • Palawan Special Battalion WW2 Memorial Museum
    ‪17 min walk‬
  • NCCC Mall Palawan
    ‪4 min drive‬
  • Robinsons Place Palawan
    ‪8 min drive‬
  • Puerto Princesa (PPS)
    ‪11 min drive‬

Room options

View all photos for Double Pool

Double Pool | In-room safe, desk, laptop workspace, soundproofing

Double Pool

  • 120 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Wing Pool Access

Ocean Wing Pool Access | In-room safe, desk, laptop workspace, soundproofing

Ocean Wing Pool Access

  • 50 sq m
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

View all photos for Premier Pool

Premier Pool | In-room safe, desk, laptop workspace, soundproofing

Premier Pool

  • 70 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Ocean Wing Princesa Classic

Ocean Wing Princesa Classic | In-room safe, desk, laptop workspace, soundproofing

Ocean Wing Princesa Classic

  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

View all photos for Suite

Suite | In-room safe, desk, laptop workspace, soundproofing

Suite

  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Water Villa

Water Villa | In-room safe, desk, laptop workspace, soundproofing

Water Villa

  • 90 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Pool Access

Pool Access | In-room safe, desk, laptop workspace, soundproofing

Pool Access

  • 45 sq m
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

View all photos for Princesa Classic

Princesa Classic | In-room safe, desk, laptop workspace, soundproofing

Princesa Classic

  • 45 sq m
  • Harbour view
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

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About this property

Princesa Garden Island Resort and Spa

Family-friendly resort with 3 restaurants and full-service spa
This resort features 3 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Other amenities include a conference centre, spa services and a business centre.
Princesa Garden Island Resort and Spa offers 78 air-conditioned accommodations, which are accessible via exterior corridors, and features fireplaces and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

This Puerto Princesa resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide.
Guests can indulge in a pampering treatment at the resort's full-service spa, Hilot Spa. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Princesa Garden Island Resort and Spa. During your stay, you'll be within walking distance of Daylight Hole Cave. You'll find features such as free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy Asian cuisine while dining at Rice
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 2-minute drive from Palawan Special Battalion WW2 Memorial Museum and a few minutes from Daylight Hole Cave
  • Free airport shuttle service
Princesa Garden Island Resort and Spa offers its guests a full-service spa, a waterslide, and an outdoor pool. There are 3 restaurants on site. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. A children's pool, spa services, and gift shops/newsstands are also featured at the family-friendly Princesa Garden Island Resort and Spa. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Puerto Princesa resort.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10 AM.
Rice – This restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Tomato and Basil – This restaurant specialises in Italian cuisine. Open daily.
Sala Lounge – On-site café. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: PHP 900 for adults and PHP 450 for children
  • 3 restaurants

Restaurants on site

  • Rice
  • Sala Lounge
  • Tomato and Basil

Things to do

  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Waterslide

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Fireplace
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Princesa Garden Island Resort and Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 2000.00 per night
  • New Year's Eve (31 December) Gala Dinner per adult: PHP 2560
  • New Year's Eve (31 December) Gala Dinner per child: PHP 2199.00 (from 4 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PHP 900 for adults and from PHP 450 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Princesa Garden Island Resort and Spa offers transfers from the airport. Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Princesa Garden Island Resort
Princesa Garden Island
Garden Island Resort
Princesa Garden Island Resort Spa
Princesa Spa Puerto Princesa
Princesa Garden Island Resort and Spa Resort
Princesa Garden Island Resort and Spa Puerto Princesa
Princesa Garden Island Resort and Spa Resort Puerto Princesa

Princesa Garden Island Resort and Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 235 out of 484 reviews
Rating 8 - Good. 136 out of 484 reviews
Rating 6 - Okay. 66 out of 484 reviews
Rating 4 - Poor. 18 out of 484 reviews
Rating 2 - Terrible. 29 out of 484 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Kevin, Sammamish

Travelled with partner
Liked: Cleanliness
Overall, ok. A positive is that they’re almost complete with a new spa and have a new fitness center! Room is ok, nothing to rave about. I Wasn’t wild about a “mandatory” Christmas Eve buffet and we felt it should be optional!
Stayed 5 nights in Dec 2024

10/10 Excellent

Janice

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beyond our expectations, it's amazing for relaxation. The management especially the manager were so emphatetic to us. Highly recommended for family vacation.
Stayed 2 nights in Nov 2024

2/10 Terrible

Arif

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Spa resort but no spa open and no sandbar acccess
No spa open, no bikes for use and only one restaurant open Rooms were all messed up. Asked for 2 beds and got 2 rooms on different buildings and with only 1 bed for 3 guests and staff no help!
Stayed 1 night in Nov 2024

8/10 Good

Arif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most things not available for guests
Half the things were out of service or not available like elevators and bikes and more.check in was slow.
Stayed 2 nights in Nov 2024

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Princesa Garden is amazing. The staff is very friendly and helpful. There was construction during our stay but it didn't really bother us since we were out and about during the loud part of the construction. The area is secluded which means you will need a vehicle to get town and back. Front desk is very helpful with getting us a taxi to take us to the shopping center.
Stayed 2 nights in Nov 2024

10/10 Excellent

Larry, Laurel

Stayed 2 nights in Oct 2024

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
A few factors really hampered this stay. The week we were there, the weather was absolutely terrible, raining almost all day everyday. Looking at the map, you would think this property was close to the city, it's not. It wasn't close to anything. They are building a new tower, which you can hear all of the construction for. I kind of want to go back to see how it turns out, but have no desire to ever set foot there again. The grounds must have been great in it's prime, however, it seems to along time since those days. For the most part it's nice, but like a lot of places in the Philippines, they aren't properly or adequately maintained. The pool, being the biggest thing that sticks out, the floor of it needing to be repainted. The greenery was very nice, giving off rain-forest vibes. The room was reasonably nice, but not for this price point. I expected a lot more for how much we paid. The bathroom was massive, I think it was bigger than the rest of the room. The Jacuzzi was probably the biggest disappointment. The water flow to fill it up was beyond slow, it took nearly 2 hours to fill it up. The heating element, even when set to high, didn't work. The jets, were bad, if you didn't have two people in it, sitting/laying exactly in the right position, they flooded the bathroom, they were literally pointed at such an arc, that they would shoot out of the tub. The shower was nice, but it took a long time to get hot water, wasting a lot of water.
Stayed 6 nights in Oct 2024

10/10 Excellent

AD

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pools where very spacious and the rest of the compound was nicely laid out. The new addition isn't totally ready -- so looking forward to coming back in a couple of years to the gym and other new features.
Stayed 3 nights in Nov 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay! The pool access room was very nice and worth the price. The grounds are beautiful and very well maintained. Dining options were limited , and while the food was good, it was quite pricey. Complimentary shuttle service to and from the airport was a plus.
Stayed 1 night in Oct 2024

10/10 Excellent

Anne Kathlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special thanks to all the staff in this hotel. We went from Japan to Puerto Princesa on our holiday and my upcoming bday. A lot of hotels and accommodations have disappointed us. This hotel got it all. Huge sized pool, jacuzzi, gym, arcade area and so on. Staff and amenities are great the we went back 3 times in the span of 2 weeks and just cancelled our other hotels. I can't remember everyone but thanks to Paula,Neil, Joram and Harold for giving us a good time before heading back to Australia.
Stayed 1 night in Oct 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Younga

Stayed 1 night in Aug 2024

8/10 Good

Blanca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the pools very much! The property is beautiful, the landscaping is gorgeous. The staff excellent helpful service. The resort is excellent. Overall, only comment is children. Children or sometimes very loud and we were hoping this was more of a quiet garden and spa atmosphere. Sometimes children were bike riding, allowed to bike ride all over the lobby, shouting and screaming. Families ok, but it would have been nice if the children were not so loud and allowed to bike ride outside the lobby and not shout and make so much noise.
Stayed 2 nights in Aug 2024

2/10 Terrible

jeffrey

Travelled with group
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
We left early.. NEVER AGAIN.
Worst hotel we have stayed in on our 3 week trip. Had big construction and made lots of noise during our two day stay. Not too mention a 45 min check in. I would not eat the breakfast buffet. It was not very good and I was it taking any chances. We ended up leaving after one nights stay bc of all the problems with the hotel and the front desk staff. Never again.
Stayed 2 nights in Aug 2024

8/10 Good

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite, breakfast buffet not as good compare to other hotel buffet I been to . Overall we have a pleasant stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Sheerie Joy

Stayed 2 nights in Jul 2024

8/10 Good

Greg

Stayed 1 night in Jul 2024

8/10 Good

Carolyne Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are really friendly and accommodating and customer service oriented. The room is also great. I guess they can improve on providing bathrobes and additional towels for their rooms with jacuzzi or bathtub. I just have some concern on the parking of personal vehicle, it is far from the entrance or lobby and does not smell nice...
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at Princessa Garden. This was a family vacation pool access for 5 days. The resort made it very easy to book tours on site. They also booked off site dinner with transportation. Some wonderful amenities included room water, large pool, kids pool with water play area, game room, darts, karaoke room, miniature golf and kids play area in doors. The staff was extremely helpful, in my opinion the best in all my travels. The resort offered happy hour from 12 to 6 pm. Only negatives: our room was good for 4, with only 2 adult and a 8 yr old we were charged 250 pesos a night to have a sheet and blanket for the sofa bed, breakfast buffet today ran out of food by 8 am and would only have minimal amount in the serving tray. Breakfast was good for 2 only with 600 peso charge for child. Overall we were still very happy and will stay here again.
Stayed 4 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Brent

Liked: Property conditions & facilities, room comfort
Great but customer service needs some training.
The overall experience was great. I did have an issue during check out but I am not going to lower my 5 star rating because of it. I know they are just doing their jobs. Upon checking, they wanted housekeeping to check the room and clear it before we left. It’s a customary thing just to make sure we did not leave anything, etc. I have stayed at two previous hotels in Palawan prior to this and they were quick! This hotel? Not so much. They told me I had to wait 5 minutes which I did. 5 minutes turned to 10 and so on. I had a flight to catch and needed to drop off my rental car so it would be cutting it close. I have mentioned this to the front desk receptionist MANY times and they keep telling me 1 more minute. Well 1 turned to 2,3,4,5 that I was worrying about my flight (missing this flight means I would miss my connecting which only leaves once a day) She had no remorse or a sense of urgency so I told them I needed to go. I had enough and I walked out to a point they told the bellman to chase after me! Nope!!!! I am leaving unless you want to pay for my business class seats and an overnight hotel. That was the only issue. Again, not downgrading my rating as everything else was great
Stayed 1 night in Jun 2024

6/10 Okay

cashi

Travelled with partner
Property was average. Upset about Expedia overcharging on off season for the water villa and it was not what we expected. The water around it was dirty and smelly due to dirty mangroves with stagnant water. We didn’t swim in the area. We tried to get a partial refund but the hotel manager avoided us and would not speak to us. Shame in Expedia for marking this place up. Locals paid for same villa $250 US dollars a night and we paid $650.
Stayed 1 night in Jun 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in May 2024

8/10 Good

Reynaldo

Travelled with family
Liked: Cleanliness, staff & service
The food was fantastic
Stayed 4 nights in May 2024