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Casa Dona Susana

3.5 star property
VIP Access

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Photo gallery for Casa Dona Susana

Restaurant
Outdoor pool
Reception
Premium bedding, in-room safe, individually decorated, blackout curtains
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Room service
  • 24/7 front desk

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪3 min walk‬
  • Malecon
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪29 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Casa Dona Susana

Adults-only beach hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a restaurant and a snack bar/deli. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance.
Casa Dona Susana offers 42 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Casa Dona Susana's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa de los Muertos. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests have great things to say about the pool and the location
  • Steps from Playa de los Muertos and Los Muertos Pier
Some rates at Casa Dona Susana are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services.

This 3.5-star Puerto Vallarta hotel is smoke free.

Casa Dona Susana has a restaurant on site.
Room service is available.

All-inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 10 AM to 10 PM
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 603 out of 1113 reviews
Rating 8 - Good. 312 out of 1113 reviews
Rating 6 - Okay. 105 out of 1113 reviews
Rating 4 - Poor. 63 out of 1113 reviews
Rating 2 - Terrible. 30 out of 1113 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Doug

Travelled with family
Liked: Staff & service
Disliked: Amenities
The bathroom was incredibly tiny, and the shower so very small. The bed was comfortable. The snack bar by the pool was only open 11:30-5:30.
Stayed 5 nights in Dec 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

cynthia Lynda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time at the property and would definitely stay again
Stayed 8 nights in Dec 2024

6/10 Okay

Beverly

Travelled with family
Liked: Cleanliness
Poor service in the pool area. Unfortunately Opportunity to make it so much better. Saw three people slip on the floors around the roof top pool. Treacherous floor finish.
Stayed 14 nights in Nov 2024

6/10 Okay

Allyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms were small without dressers, only small bed tables with small 1 drawer each. Hada closet, but thats about it. I don't like having to live out of my suitcase.
Stayed 10 nights in Dec 2024

8/10 Good

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist needs to give more information about the
Stayed 2 nights in Dec 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and close to all amenities downtown. Overall I’d stay here 5 out out 5 times!
Stayed 6 nights in Dec 2024

8/10 Good

Justin

Business traveller, Travelled with partner
Liked: Staff & service, amenities
I tried to book a wheelchair-accessible room and was told by the staff that I would have one. When we showed up I could not fit through the narrow doorway (and my chair is not very wide compared to most). However, the staff put in a lot of effort to find me a room and eventually found something in the sister hotel as an upgraded room with no extra charge. The staff is friendly and has great integrity, even though the facility is old and lacks accessibility. For most people it is a great place to stay and I loved the area around the hotel for access to some of the best food. My parents have also stayed here many times and have been treated very well.
Stayed 1 night in Dec 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and was able eat great beachfront breakfasts at related Arcos hotel across the street.
Stayed 2 nights in Dec 2024

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great authentic feeling hotel with great staff
Stayed 7 nights in Dec 2024

8/10 Good

BARBARA Pauline

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older place. No views from room but great value especially when you can use the beach across the street. Nice roof top , quiet with older guests. Great valu
Stayed 8 nights in Dec 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My twin brother and I shared our 60th birthday at the resort with our wives, the staff made the stay very enjoyable. I can't say enough about the great friendly service we received. We spent a considerable amount of time on the rooftop pool deck, Daniella and Alexis were wonderful hosts. We will definitely go back again, the culture and people are top class.
Stayed 7 nights in Dec 2024

8/10 Good

Owen

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2024

8/10 Good

Pamela Rose

Travelled with family
Liked: Cleanliness
We had a wonderful stay at the Casa Donna Susana!!! Great property! Will definitely come back.
Stayed 6 nights in Nov 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a 2 night stay in town. Front desk staff was friendly and helpful. All-inclusive buffet option was good. Would definitely recommend as a good place to stay.
Stayed 2 nights in Nov 2024

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is very nice. However, the room definitely needs to be remodeled. The included breakfast and 15 minute massage was absolutely amazing! Overall our stay was nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mario

Liked: Cleanliness, property conditions & facilities, room comfort
Best vacation in PV
Our stay at Casa Donna Susana was amazing. The staff was very helpful and attentive. The hotel is small and beautiful. It was like staying in the 1950s. The hotel was quite each night with no noise. We choose the all inclusive option. Best way to stay. You have access to the buffet which was small but hand cooked to order. All meals were enjoyable. Beach access was easy with staff helping with everything. Staying here, you are walking distance to everything. We will be coming back soon
Stayed 5 nights in Nov 2024

10/10 Excellent

Patricia

Loved the location and the cute boutique hotel as well as the use of Los Arcos. The staff were very pleasant and helpful. It was a pleasure to stay at your hotel.
Stayed 6 nights in Nov 2024

10/10 Excellent

Jerry

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Oct 2024

4/10 Poor

Andrea

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Nov 2024

6/10 Okay

Candice

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
They need to figure out with their staff what is and what is not included in the "all inclusive" as we were constantly given conflicting information.
Stayed 3 nights in Nov 2024

10/10 Excellent

Shawna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before. I love this quaint hotel. The roof top pool is great! Lots of comfy longers with a bar for drinks and food. The entire staff are AMAZING. Tatiana, Silverton thank you. The rooms are clean, nothing fancy and quite small. However we were upgraded and our unit had a fully stocked kitchenette. The beds are very FIRM. The room was nice and quiet and provided me a wonderful sleep. We received an upgrade which included a room upgrade, breakfast at the sister hotel los arcos and a free 15 min massage. All of which were fantastic. The breakfast buffet is amazing. Done to order pancake, french toast and egg stations. Along with a huge selection of food. Something for everyone. I love Casa Dona... in fact I'm returning for Christmas!
Stayed 2 nights in Nov 2024

8/10 Good

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Great location about two blocks from the beach and one can use the amenities at Los Arcos. The rooftop pool is nice, but take care as it's slippery on the floor. My room was spacious and clean, though quite noisy directly opposite the elevator and with street noise, so bring earplugs. Food at Los Arcos is good with decent selection and hours. The snack bar upstairs at Casa Dona Susana is open for limited hours and the menu is somewhat deceptive - only the items with a pale yellow star is included if you're on the AI meal plan (eyeroll). Although the hotel indicates they offer exchange services, front desk staff were not helpful in breaking a 100 peso bill which makes tipping staff challenging (yet they'll insist you need a porter for your small wheelie carryon). Good supply of drinking water provided.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been coming to Casa Doña for years and it keep getting better! The room upgrade was very nice, huge room, large comfy bed and loved the large shower. Perfect water pressure, easy to use a/c and enough English channels to keep us entertained those few times we were watching. Nice sized fridge, coffee maker and a very nice sized balcony. The daily breakfast is always delicious and it’s an easy walk to the beach and Malecon. Rooftop pool has comfy sun loungers and a cute cafe…reasonable prices, too! Love it here, keep up the good work!
Stayed 3 nights in Nov 2024

10/10 Excellent

Lyne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hôtel boutique of near 40 rooms, we had the All inclusive formula and the meals were at the playa Los Arcos a great ressort just a street to cross, food, service were great
Stayed 14 nights in Nov 2024