4/10 Poor
Jacorey
Travelled with partner
25 Dec 2024
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Pros for my stay
Pool was nice I enjoyed it .
Bartenders were very good and made great drinks .
Beach was nice although I had to walk along the beach a bit for the good area as the one directly in front of the resort was rocky and hurt your feet.
The specialty restaurants were really good. Normally resort food is average but these were great.
Buffet was okay.
Check in/out was quick/smooth.
Cons with my stay
There was trash still in the garbage for our room from previous guests when we checked in.
Room safe did not work.
Not much entertainment.
Saw roaches in the room 5 times.
Ants in mini fridge/around room.
Complained to reception about bugs in room. All they did was send a worker to spray bug spray in room around fridge where they were. This only agitated the roaches more I believe as they appeared more after that.
Very rainy week during our stay and there is no cover going to different restaurants. Was told our room should have an umbrella in the closet by staff but there was none there. Asked for one at reception was told there is none as they are rebranding from marvaritaville and most of the umbrellas are that branding. Seen other guests with umbrellas. We got wet just trying to get to dinner multiple nights.