4/10 Poor
Paul Francis
Travelled with partner
29 Dec 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First, the good. Jose, our butler provided through our Expedia VIP access, is a superstar among the great employees at this property. If it were not for Jose's attentive response to the issues we had with our room, we would have promptly left. Second reason you need Jose is to make dinner reservations. Without this daily assistance, you can wait hours to get into one of the sit-down restaurants. Final good point, when the food was good, it was excellent. There were times where things were not to our liking, or tasted a bit off (avoid the pasta salad at the buffet), but those experiences were the exception, not the rule.
Now for the bad, in order of experience. At check in, you are accosted by the Time Share sales people who claim to be your "concierge", and will make you believe they have a "welcome gift" for you. In reality, they waste 2 hours of your vacation for a free 20 minute scalp massage. I'd avoid this if you value your time. Next, at check in, you are immediately presented with an option to upgrade to "Privilege" status. The only discernable benefit of this package is the service of a butler and bath robes. Since we had the benefit of Jose with our Expedia booking status, we chose to forego the additional $120 USD charge per day for this "upgrade."
Running out of room for the review. Room didn't have a functional refrigerator, hair dryer, or outdoor jacuzzi (after days of work, Jose was able to get the tub fixed for us, although it still leaked).
Paul Francis
Stayed 7 nights in Dec 2024