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Hotel Universel

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Universel

Spa
Spa
Exterior detail
Plasma TV
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk

Explore the area

Map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Laval University
    ‪1 min walk‬
  • PEPS
    ‪8 min walk‬
  • Laurier Quebec
    ‪3 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Studio (Unilofts Building)

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Universel

Hotel with free parking, steps from Laval University
Along with an indoor pool, this smoke-free hotel has a restaurant and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site.
Hotel Universel offers 182 air-conditioned accommodations with a hairdryer and an iron/ironing board. Plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Our customers tell us that they can't get enough of the helpful staff at Hotel Universel. During your stay, you're just a quick walk from Laval University. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy Italian cuisine while dining at Boston Pizza Restaurant
  • English breakfast served weekends for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Laval University and 6 minutes on foot from Cegep de Sainte-Foy
Hotel Universel offers its guests an indoor pool, a health club, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

There's an onsite business centre. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Hotel Universel. Free self parking is available.

This 3-star Québec City hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekends from 7:00 AM and 10:30 AM.
Boston Pizza Restaurant – This restaurant specialises in Italian cuisine.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately CAD 25 to 30 for adults and CAD 25 to 30 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 006160, 2025-12-31

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 558 out of 2010 reviews
Rating 8 - Good. 622 out of 2010 reviews
Rating 6 - Okay. 440 out of 2010 reviews
Rating 4 - Poor. 234 out of 2010 reviews
Rating 2 - Terrible. 156 out of 2010 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jessie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, very large rooms, modern, clean and unique! Included a large soaker tub and shower.
Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Thuc Man Annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Nancy

Stayed 1 night in Feb 2025

6/10 Okay

Marc

Liked: Staff & service
Only had one towel. Toilet plugged
Stayed 1 night in Feb 2025

2/10 Terrible

carlos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service no cleaning the rooms pool so call spa fu of kids even in the sauna where you should be over 18 at least
Stayed 2 nights in Jan 2025

8/10 Good

Pierre-Andre

Stayed 2 nights in Feb 2025

4/10 Poor

mohamed

Travelled with family and small children
Liked: Staff & service
THE ROOM WAS FILTHY WITH LONG HAIRS ALL OVER THE BED
Stayed 2 nights in Feb 2025

10/10 Excellent

Patrick

Stayed 1 night in Feb 2025

10/10 Excellent

Rejean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

An average experience

An affordable option. Overall condition of the hotel wasn’t great. They don’t clean the rooms during your stay unless told to 24hrs in advance. If you go to the Boston pizza that’s attached you have to go through the pool area. Not a huge problem. But they close the pool area at 10:00pm. So if you’re at Boston pizza past 10pm and it’s winter you need to walk back outside.
Stayed 2 nights in Feb 2025

6/10 Okay

Caroline

Disliked: Property conditions & facilities
Décevant pour le prix. Le chambre donnait sur le stationnement, bruyant. La chambre était mal insonorisée, on entendait les discussions dans le hall d’entrée, la distributrice à boissons gazeuses. Il y avait un menu pour le restaurant et une télé, mais aucune feuille d’instruction avec le numéro pour les commandes aux chambres, les postes de télévision, les services offerts ou les restaurants à proximité. À 700$ pour deux nuits, je m’attendais à une expérience plus luxueuse, moins motel. Le lit était cependant très confortable.
Stayed 2 nights in Feb 2025

6/10 Okay

Jessica beaudin

Travelled with partner
Liked: Cleanliness, staff & service
Good place to stay but it is not quiet... there was a lot of kid running around and lot of noise too . Hockey tournament maybe ! Great stay for a family but not so much If you search a quiet place. The room is ok. Not any desk in the bathroom had to put our things on the floor. It's old but clean.
Stayed 1 night in Feb 2025

8/10 Good

Catherine

Stayed 1 night in Feb 2025

6/10 Okay

Steliana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was set on 5 degrees Celsius in the middle of a snowstorm, we had to wait for about 2 hours before it became bearable
Stayed 1 night in Feb 2025

8/10 Good

Anouk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Cameron

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Très boff

Style d'un vieux motel mal entretenue... Le spa est froid, gluant et les jets ne fonctionne pas. les sauna sont limite dangereux car le bois est pourrie a plusieurs endroits. Un très gros boff, le seul point positif ce sont les lits qui était confortable
Stayed 2 nights in Feb 2025

8/10 Good

Jeffrey

Stayed 2 nights in Feb 2025

8/10 Good

Aleksei

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Rigel, Everett

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Exceptional service and great location.
Stayed 3 nights in Jan 2025

8/10 Good

Georgina

Stayed 1 night in Feb 2025

8/10 Good

Chantale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025