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Casa Dona Mercedes

2.5 star property

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Photo gallery for Casa Dona Mercedes

Dining room
Quadruple Room, Private Bathroom | In-room safe, soundproofing, iron/ironing board, free WiFi
Shower, free toiletries, hair dryer, towels
Interior
Hallway

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Laundry
  • Kitchen
  • Housekeeping
  • Free WiFi

Explore the area

Map
6a Calle y 14 Avenida 13-42, Zona 1, Quetzaltenango, Quetzaltenango
  • Quetzaltenango Central Park
    ‪2 min walk‬
  • Quetzaltenango Cathedral
    ‪3 min walk‬
  • La Democracia Market
    ‪12 min walk‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪17 min drive‬

Room options

View all photos for Quadruple Room, Shared Bathroom

Quadruple Room, Shared Bathroom | In-room safe, soundproofing, iron/ironing board, free WiFi

Quadruple Room, Shared Bathroom

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Quadruple Room, Private Bathroom

Quadruple Room, Private Bathroom | In-room safe, soundproofing, iron/ironing board, free WiFi

Quadruple Room, Private Bathroom

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Double Room, Shared Bathroom

Double Room, Shared Bathroom | In-room safe, soundproofing, iron/ironing board, free WiFi

Double Room, Shared Bathroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Private Bathroom

In-room safe, soundproofing, iron/ironing board, free WiFi

Double Room, Private Bathroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds, Shared Bathroom

Twin Room, 2 Single Beds, Shared Bathroom | In-room safe, soundproofing, iron/ironing board, free WiFi

Twin Room, 2 Single Beds, Shared Bathroom

  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room, 1 Single Bed, Shared Bathroom

Single Room, 1 Single Bed, Shared Bathroom | In-room safe, soundproofing, iron/ironing board, free WiFi

Single Room, 1 Single Bed, Shared Bathroom

  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room, Shared Bathroom

Triple Room, Shared Bathroom | In-room safe, soundproofing, iron/ironing board, free WiFi

Triple Room, Shared Bathroom

  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Triple Room, 3 Single Beds, Private Bathroom

Triple Room, 3 Single Beds, Private Bathroom | In-room safe, soundproofing, iron/ironing board, free WiFi

Triple Room, 3 Single Beds, Private Bathroom

  • Sleeps 3
  • 3 Single Beds

View all photos for Single Room, 1 Double Bed, Private Bathroom

In-room safe, soundproofing, iron/ironing board, free WiFi

Single Room, 1 Double Bed, Private Bathroom

  • Sleeps 1
  • 1 Double Bed

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About this property

Casa Dona Mercedes

Guesthouse in Quetzaltenango, steps from Quetzaltenango Central Park
Concierge services, dry cleaning and laundry facilities are available at this smoke-free guesthouse. WiFi in public areas is free. Additionally, a library, tour/ticket assistance and a garden are on-site.
Casa Dona Mercedes offers 9 accommodations with a safe and shared/communal kitchens. Flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.

During your stay at Casa Dona Mercedes, you're just a quick walk from Quetzaltenango Central Park. Free WiFi in public areas, dry cleaning service and a round-trip airport shuttle (surcharge) are available.
  • Free Wi-Fi (speed: 25+ Mbps) and wired Internet
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Quetzaltenango Central Park and Museum of Natural History
  • Airport shuttle service available for a fee
As a guest of Casa Dona Mercedes, you'll find a library, a terrace, and tour/ticket assistance. Public spaces have free WiFi and wired Internet. Casa Dona Mercedes also features a garden, concierge services, and laundry facilities.

This Quetzaltenango guest house is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (USD 3 per night); reservations required
  • Return airport shuttle (surcharge)

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Shared kitchen access

More

  • Iron/ironing board
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

The property charges 5 per cent for credit card payments
The front desk is open daily from 7:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 3 per night (33 ft away)
  • Credit card charges are subject to a surcharge of 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a security system
The front desk at this property is open daily from 7:00 AM - midnight.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

CASA DONA MERCEDES Hotel Quetzaltenango
CASA DONA MERCEDES Hotel
CASA DONA MERCEDES Quetzaltenango
Hotel CASA DONA MERCEDES Quetzaltenango
Quetzaltenango CASA DONA MERCEDES Hotel
Casa Dona Mercedes Guesthouse
Casa Dona Mercedes Quetzaltenango
Casa Dona Mercedes Guesthouse Quetzaltenango
Casa Dona Mercedes Guesthouse Quetzaltenango
Casa Dona Mercedes Guesthouse
Casa Dona Mercedes Quetzaltenango
Guesthouse Casa Dona Mercedes Quetzaltenango
Quetzaltenango Casa Dona Mercedes Guesthouse
Guesthouse Casa Dona Mercedes

Casa Dona Mercedes Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 14 out of 20 reviews
Rating 8 - Good. 4 out of 20 reviews
Rating 6 - Okay. 2 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 0 out of 20 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very flexible nice staff quite place
Stayed 2 nights in Nov 2024

10/10 Excellent

Libertad

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Xela
Fue una maravilla quedarme aquí. Del momento en que llegué hasta que me fui, las personas del hotel me trataron de forma increíble. Muy atentos con el esguince que tenía, muy amigables, y pacientes con todas las preguntas que les hacía (era mi primera vez en Xela). El hotel es muy limpio, la cama cómoda, y es tiene un ambiente bastante calmadito. Descansé muy bien. Y por la cercanía al parque central, pude ver varias cosas, aún con mi pie malito. Next time I am in the city, I will stay here.
Stayed 2 nights in Jul 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Great room, clean, good bed, good value. Only problem was frosted window that let light from hallway in, making sleep challenging.
Stayed 1 night in Apr 2024

10/10 Excellent

William

Travelled with family
Great Bargain in Xela
Very conveniently located, well-kept, and well-run. The bar in the corner made for some inevitable late-night racket. Gabby, who tended to things, was extremely helpful and pleasant and even helped us wrestle our luggage a block to our shuttle. Be sure to visit the Fuentes Georgina’s outside of Xela and go to the less developed pools downstream.
Stayed 3 nights in Mar 2024

10/10 Excellent

Manuel, Pacoima

Travelled with family
Liked: Property conditions & facilities
It’s was excellent
Stayed 3 nights in Feb 2024

10/10 Excellent

Ira

Liked: Cleanliness, staff & service, property conditions & facilities
Small, good value, safe, clean and quiet! Steps away from the Central parque and two large markets.
Stayed 1 night in Feb 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Xela
great location (two blocks away from the central parc and Cathedral and close to the market). Excellent service. Very spacious room and nice ambiance at the lobby level. Use of a kitchen possible. The receptionist was very nice and helpful.
Stayed 1 night in Jun 2023

6/10 Okay

Mr Edoardo

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hostel in Xela! Very nice location, two blocks from the park. The neighborhood was safe and it had easy access to parking. My friends and I were very satisfied with our experience during our stay.
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan Isaias Soto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023