4/10 – Schlecht
Brooke P.
2. Apr. 2024
Needs some TLC
This house needs a little love…
We were there for 5 days, 4 nights. We had no hot water for our entire stay. I texted with the Vacasa help desk multiple times on Thursday with a promise that someone would come out that day to fix the water heater. No-one arrived. I called 4 times on Friday and talked to 4 different people, all assuring me someone would be there that day to fix it. No-one came, called, or checked in with us. By this time 3 of our toilets were either leaking, barely flushing or overflowing. The dishwasher broke on Friday, literally falling out of the wall. One of the beds had clean sheets, but dead bugs inside the sheets. The steam shower in the master bathroom panel is busted…the majority of the gas fireplaces were inoperable. The front right gas burner on the stove doesn’t work and the grill vent is caked with oil. The hot tub had nasty green water and looked like it hadn’t been maintained in weeks. The house looked like it hadn’t been touched or lived in in months as there were dead bugs and spiders all along the corners and floor boards. The yoga room had a thick layer of dust on the floors and water stains everywhere. There is a leaking drip in the hole where the light fixture should have been making water all over the floor by the washer/dryer. I would appreciate a call back from management as this house needs a lot of attention.
Brooke P.
Aufenthalt von 5 Nächten im März 2024