We loved everything about it. It is located right inside the old city, close enough to the harbor and the heavily trafficked area to be very convenient, but a little bit away from the big crowds on a quiet side street. The rooms were also very tastefully decorated and comfortable, but the biggest asset is the personalized and attentive service. The owner and her manager are there from the time you wake up with a breakfast that the customize just to your own preferences and throughout the day and early evening whenever you'd like a coffee, a beer, some water, or whatever else you wish. If we come back to Rethymno, and we hope we will, we'll certainly stay here again.