The owner was lovely . The VRBO app was problematic and not working properly so luckily the owner stepped in to communicate details of my stay directly. My husband and I travel frequently on the pga tour for our business so we often utilize other third parties. Having a great home with a great owner makes the stay stress free so we can focus on family time and work . We were grateful for Janis and the lovely marsh view. As for VRBO , we are not very satisfied. The customer service experience has not been helpful and sub par. The fees they charge guests and owners are absurd. The length of time they hold a refundable deposit of A LOT of money , is also disgusting, 2 weeks! The owner reviewed me within a day or 2, so no reason to place that amount on one’s card. I’ll also add to my list of issues, the review process that limits freedom of speech . Funny how customer service isn’t effective, yet the barriers to stating ones experience are fully there .