When we arrived at the hotel, we weren’t checked in until 5 PM, After being told, we could check in at three.
They didn’t have a room ready, and no one provided us with extra towels or replaced them.
We physically had to bring down dirty towels, ourselves in order to get clean towels.
Overall, was very upset. We had an event at 4, we were late by a lot. And they didn’t have a room for us even though we booked months in advanced.