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Hilton Garden Inn Rochester Downtown, NY

3.0 star property

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Photo gallery for Hilton Garden Inn Rochester Downtown, NY

Lobby
Reception
Indoor pool
Exterior
Suite, 1 King Bed, Accessible | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking available
  • Room service
  • 24/7 front desk
  • Gym

Explore the area

Map
155 E Main St, Rochester, NY, 14604
  • Blue Cross Arena
    ‪6 min walk‬
  • Strong
    ‪8 min walk‬
  • Eastman School of Music
    ‪8 min walk‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 2 Queen Beds

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Rollin Shower)

Room, 1 King Bed, Accessible (Rollin Shower) | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Rollin Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing) | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed (Larger Room)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (With Drinks-Snacks)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed (With Drinks-Snacks)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (Wetbar)

Junior Suite, 1 King Bed with Sofa bed (Wetbar) | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Junior Suite, 1 King Bed with Sofa bed (Wetbar)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

37-inch flat-screen TV with premium TV channels, TV, iPod dock

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible (Hearing Impaired)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite (2 Queen Beds & Sofa Bed)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Junior Suite (2 Queen Beds & Sofa Bed)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Larger Room)

Room, 1 King Bed with Sofa bed (Larger Room) | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed (Larger Room)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Rollin Shower)

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible (Rollin Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Accessible

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Junior Suite, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

37-inch flat-screen TV with premium TV channels, TV, iPod dock

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Suite, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub | In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Garden Inn Rochester Downtown, NY

Hotel with 2 restaurants, a short walk to Strong
2 restaurants, an indoor pool and a fitness centre are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hilton Garden Inn Rochester Downtown, NY offers 106 accommodations with iPod docking stations and a safe. 37-inch flat-screen televisions come with pay-per-view films. Fridges, microwaves and coffee/tea makers are provided.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Rochester Downtown, NY. During your stay, you're just a quick walk from Strong. Enjoy features like free WiFi in public areas, plus 2 restaurants and an indoor pool.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • 9 minutes by foot from Strong and a 4-minute drive from University of Rochester
  • Cats and dogs welcome for a fee (restrictions apply)
Hilton Garden Inn Rochester Downtown, NY offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 2 meeting rooms are available. Hilton Garden Inn Rochester Downtown, NY also features a vending machine, a fireplace in the lobby, and laundry facilities. Parking is available for a fee.

For a fee, guests can enjoy a cooked-to-order breakfast on weekdays from 6:00 AM and 10:00 AM.
Hilton Garden Inn Rochester Downtown, NY has 2 restaurants serving lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 10 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7.95 to 15 for adults and USD 5.95 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Drifters

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7.95 to 15 for adults and USD 5.95 to 10 for children
  • Self-parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Rochester Downtown
Hilton Garden Rochester Downtown
Hilton Garden Inn Rochester Downtown Hotel Rochester
Hilton Rochester
Rochester Hilton Garden Inn
Hilton Garden Inn Rochester Downtown Hotel
Hilton Rochester Downtown, Ny
Hilton Garden Inn Rochester Downtown
Hilton Garden Inn Rochester Downtown NY
Hilton Garden Inn Rochester Downtown, NY Hotel
Hilton Garden Inn Rochester Downtown, NY Rochester
Hilton Garden Inn Rochester Downtown, NY Hotel Rochester

Hilton Garden Inn Rochester Downtown, NY Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 380 out of 780 reviews
Rating 8 - Good. 212 out of 780 reviews
Rating 6 - Okay. 107 out of 780 reviews
Rating 4 - Poor. 52 out of 780 reviews
Rating 2 - Terrible. 29 out of 780 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Alynn

Disliked: Cleanliness, staff & service, property conditions & facilities
For the price of this hotel, we expected it to be much better. The customer service was terrible. Rude and dismissive. The parking situation is very bad. Construction is what it is but there were lots of transient people hanging our smoking in the parking structure in the middle of the night and it was scary with our small child. The hotel was not clean. The elevator was filthy. The room was also not clean and did not have basic amenities like soap in the shower. Overall, bad experience and we will not be staying here again.
Stayed 1 night in Feb 2025

4/10 Poor

Matt

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Great location. Went to the front desk and the guy said the woman who checks people in was in the bathroom. So, I waited. Another guest came in and got in line. Then another. And another. About 15 minutes later she came out of the bathroom, making no effort to hurry. Super pricey. Water bottles in room had $1 tags on them. For the price I paid for the room? Give me a break. Hotel is large - confusing layout but thats no ones fault. Sits next to large parking garage that was pretty full. All in all the trip was fun but the hotel is not worth the price
Stayed 1 night in Feb 2025

10/10 Excellent

Jose Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 5 nights in Feb 2025

6/10 Okay

James

Null
Stayed 1 night in Feb 2025

2/10 Terrible

Stewart

Travelled with family
Disliked: Staff & service, property conditions & facilities
Tv doesn’t work, wouldn’t stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

Rosalee, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Amy

Stayed 1 night in Feb 2025

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall cleanliness was good. I was disappointed that the only breakfast item included with the price of the room was coffee.
Stayed 1 night in Feb 2025

8/10 Good

Christy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly, especially the breakfast staff. Our room was not ready at checkin and we waited over an hour, but we were given meal vouchers to compensate. Our room was clean and spacious. The parking was not included. My kids loved the pool, though it was quite cold. I would stay here again.
Stayed 2 nights in Feb 2025

6/10 Okay

Jeremy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Shigeko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Al

Stayed 1 night in Feb 2025

6/10 Okay

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Hotel was so under-staffed that I couldn't get some coffee delivered to my room.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Business traveller
Stayed 2 nights in Feb 2025

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

All staff very friendly and helpful, including shuttle driver, front desk, and restaurant staff. Room was clean.
Stayed 1 night in Feb 2025

6/10 Okay

Jonnel

Stayed 1 night in Feb 2025

6/10 Okay

Kathleen

Business traveller
Liked: Staff & service
.
Stayed 1 night in Jan 2025

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well worth it!

Everything about are stay was great!
Stayed 1 night in Jan 2025

2/10 Terrible

James

Stayed 3 nights in Jan 2025

10/10 Excellent

Tucker

Stayed 1 night in Dec 2024

6/10 Okay

Mark

Travelled with family and small children
Disliked: Staff & service
check in was good. there was a strong smell of bleach when we exited the elevator and it lasted all through the stay. room wasn't the cleanest-plenty of confetti littered the room most likely from New Years celebration. bathroom was okay but tub did not drain so standing in 3 inches of water during shower. towels had a horrible smell. requested clean towels 4 times during 2 night stay and never received any clean towel. reception kept saying right away but no one ever showed up with clean towels.
Stayed 2 nights in Jan 2025

8/10 Good

Janette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to Convention Centre, Nice staff

Staff were lovely, pool and gym were good. Short distance to convention centre was nice. Issues - elevators smelled like marijuana always. There isn’t an economical choice for food for families close by - we had to uber eats a lot.
Stayed 2 nights in Jan 2025