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Holiday Inn Express Rochester - University Area, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Rochester - University Area, an IHG Hotel

Exterior
Exterior
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Indoor pool

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast included
  • Pool
    Pool
  • Gym
    Gym
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning

Explore the area

Map
717 E Henrietta Rd, Rochester, NY, 14623
  • Monroe Community College
    4 min walk
  • Highland Park
    4 min drive
  • Tim Hortons Iceplex
    4 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.)
    7 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Minifridge)

Room amenity

Standard Room, 1 King Bed, Accessible (Comm, Minifridge)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Room amenity

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Communication)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Room amenity

Standard Room

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

Room amenity

Standard Room, 1 King Bed, Accessible (Communication)

  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Rochester - University Area, an IHG Hotel

Hotel in Rochester with free breakfast and 24-hour fitness centre
An indoor pool, a 24-hour fitness centre and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and concierge services are on-site. Housekeeping is available on request.
Holiday Inn Express Rochester - University Area, an IHG Hotel offers 105 air-conditioned accommodations with video game consoles and a safe. Beds feature premium bedding. Televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Holiday Inn Express Rochester - University Area, an IHG Hotel gets high marks from our customers. During your stay, you're just a quick walk from Monroe Community College. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 5-minute drive from University of Rochester and 8 minutes from Strong
Holiday Inn Express Rochester - University Area, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness centre. WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. Event space at this hotel measures 452 square feet (42 square metres) and includes conference space. Barbecue grills, multilingual staff, and a picnic area are also featured at the business-friendly Holiday Inn Express Rochester - University Area, an IHG Hotel. Free self parking is available. A complete renovation of Holiday Inn Express Rochester - University Area, an IHG Hotel was completed in March 2023.

This Rochester hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available on weekdays 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 452 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quinta Inn Rochester South
Quinta Rochester South
La Quinta Inn & Suites Rochester South Hotel Rochester
La Quinta Inn And Suites Rochester South
Holiday Inn Express Rochester Brighton Hotel
Holiday Inn Express Rochester Brighton
Holiday Inn Express Rochester University Area Hotel
Holiday Inn Express Rochester University Area
Holiday Inn Express Rochester University Area
Holiday Inn Express Rochester University Area an IHG Hotel
"Holiday Inn Express Rochester University Area an IHG Hotel"

Holiday Inn Express Rochester - University Area, an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 404 out of 1004 reviews" "
Rating 8 - Good. 265 out of 1004 reviews" "
Rating 6 - Okay. 177 out of 1004 reviews" "
Rating 4 - Poor. 74 out of 1004 reviews" "
Rating 2 - Terrible. 84 out of 1004 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Radha

Liked: Cleanliness, staff & service
Tiny bathroom
Stayed 1 night in Aug 2024

10/10 Excellent

Xu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Joel

Business traveller
Liked: Cleanliness, property conditions & facilities
The property was well kept and clean; however, some of the facilities were old. My room was very noisy. I had to chose between an in room a/c unit which was very load or constant load traffic noise coming through my window. I turned the TV up to drown out both. That part was not good. After all sometimes you'd like to have a good nights rest.
Stayed 1 night in Aug 2024

10/10 Excellent

Esteban

Stayed 1 night in Apr 2024

2/10 Terrible

Kendra

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
They were dirty smelled of animals in the room Bed bugs Unprofessional
Stayed 1 night in Aug 2024

2/10 Terrible

salushe

Travelled with family and small children
Disliked: Staff & service, amenities
We rented a room because my daughter had a medical appointment. We arrived at the hotel. little after 2:00pm. I asked the front desk if there was availability for an early check in, she said no. I asked when one would be available she said well check in is at 3:00pm, she was snooty and appeared to be in a bad mood. I asked if she in s bad mood, and that’s when her attitude changed. She now said she could take my name and number and call when a room was available. As we were walking to the car, she came running after us, she said a room was now available. We checked in, room was 424. The door was hard to open, we had to push it forcefully. We had to apply a decent amount of pressure to close it. I put my daughter’s yogurt, string cheese, and juice in the mini fridge. The beds are uncomfortable, the bathroom was dirty, to the point I couldn’t shower. The hygiene Dove tops were off and covered with some kind of dirt/bacteria. This morning, we did breakfast, it was okay, there were things that werent replenished such as danishes. I took the snacks out of the fridge and wouldnt you know it..the fridge doesn’t work. 3 boxes of yogurt, bag of string cheese, and juice all bad. Went to check out, went to grab a cup of coffee, there was no coffee. My daughter wanted cooler ranch doritios, they were expired we are talking months expired back in June 2024. The amount of money I spent for this room, I expected much better than what we received. Highly disappointed and disgusted.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Bed sheets were dirty, staff had to come and redue bed. New sheets had hair as well. Sheets changed again! Found hair in towels
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok.
Stayed 1 night in Aug 2024

8/10 Good

Emily

Travelled with family
Liked: Amenities, property conditions & facilities
The pool was great for my kids and the breakfast was awesome. I loved the fitness room as I exercise every morning, but there was no spray or towels to wipe down my machine and the TVs didn’t work well.
Stayed 1 night in Aug 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed here for one night so i can get to the hospital for an emergency appointment
Stayed 1 night in Jul 2024

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and a great price. Very clean. Very accommodating
Stayed 1 night in Aug 2024

6/10 Okay

Mariah

Travelled with family, Travelled with partner
Disliked: Cleanliness
Kids running around the halls screaming at 8am was not ideal. The hotel was average. More of a motel feel than a hotel.
Stayed 2 nights in Aug 2024

4/10 Poor

Mustafa

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We were given room 300. The room was right in front of the ice machine which was terribly loud. We couldn't sleep at night. We had to delay plan because we could not get any rest. I talked to two people at the reception and they both told me they will have rooms for our second night. I appreciated how nice they were. However, the next morning when I went back to the reception to remind them, the woman told us she didn't have any rooms and that she couldn't help us. I told her I talked to two people the day before and they both told me they would have rooms. She wasn't happy about this and she changed our room but did not even apologize for our sleepless night. She was extremely cold to us and very unwilling.
Stayed 2 nights in Aug 2024

8/10 Good

Shelley

Travelled with partner
Liked: Staff & service
The hotel rooms were clean except that the pillows on the bed smelled like farts
Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Angel

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Dwayne

Travelled with family
Disliked: Amenities, property conditions & facilities
This had more of a motel feel than a proper hotel.
Stayed 1 night in Aug 2024

4/10 Poor

John

Liked: Cleanliness, staff & service
Poor
The room was for handicapped persons 4 th time hotels partner gave me this type of room I didn’t have a choice Partner gave me a room that they can’t sell. That’s not a bargain for me
Stayed 1 night in Aug 2024

8/10 Good

Angel David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Angel David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November Trio
Not bad. Breakfast very good. Handicap shower no properly placed handles
Stayed 2 nights in Aug 2024

6/10 Okay

Luis

Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Elena

Stayed 2 nights in Aug 2024

10/10 Excellent

Si

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool water was awesome!!!!
Stayed 3 nights in Jul 2024