I have returned from our trip and would like to submit feedback about the property. With this feedback, I feel that a reasonable accommodation would be at least a one night refund for our stay.
I would like to say the property would be AMAZING, if things were repaired and in working order. My group, who has been traveling and staying in vacasa and other rental properties over the past 15 years together, agree that this would have been one of our best stays if key items to our stay were working.
The hot tub was not functioning. In the listing it stated it would be available January 2024. Not until VERY close to our stay date was the listing updated to reflect an April 2024 timeline. If we had known earlier, we would have changed our reservations. We would not have selected this property without a working hot tub.
The fireplace was not in working order and when asked about it, an apology was given that parts were ordered but have not arrived. This was not at all reflected in the listing. We would not have selected this property without this feature in addition to a non-functioning hot tub.
The main refrigerator smelled horribly of shellfish/crab and while very “clean” was absolutely nauseating to open. This was a complaint in an earlier review and I would have expected it to be addressed by the time of our stay. Simply cleaning it would not be enough to remove the smell. Luckily there is a back up fridge we were able to use or the space would have been unusable for our tri